AddressAbout Us
We are the pet lover’s choice! Hanrob are passionate pet people and we strive to deliver health, happiness, and improved wellbeing to Australian pet families. From humble beginnings at our flagship pet hotel in Heathcote, NSW, we are now the leading professional in the pet service industry.
Our strong and proud history has enabled the acquisition of nine pet hotels, which offer pet boarding, dog training, and doggy day-care. In addition, we offer specialised services in animal transportation; leading the change in animal movements, and vocational education; inspiring the future of professional pet careers through Hanrob College.
With 40 years of experience and over 250 powerful pet loving staff, we are making leaps and bounds in the pet industry as we continue to lead the future of pet services in Australia.
About the Job
We are seeking energetic CASUAL Petcare / Animal Attendants for our Heathcote Pet Hotel, which offers doggy daycare, boarding facilities & dog training services.
Shifts are required to be worked between 6am - 7pm, and the successful candidates must be available to work weekends & school holidays. The average weekly hours is 15-20 hours with up to 38 hours/week available over school holiday and peak periods.
The key accountabilities of the roles will include animal welfare, cleaning and customer service.
Being responsible for the quality of pet welfare and providing care for both boarding pet guests and doggy daycare guests which includes cleaning kennels, feeding pets, basic washing/grooming and exercising of pets. Our Petcare/Animal Attendants also provide excellent customer service when engaging with our clients at pick up and drop off.
About You
You are reliable, motivated and experienced in caring for animals, with genuine affection for cats and dogs.
To be a high performer in this role, you will be:
- Available for rotating rostered shifts, and have the flexibility to cover other unplanned absences at short notice from time to time.
- Prepared to jump at the chance to help others in your team.
- Able to work at a brisk pace and carry out tasks to required timeframes.
- Able to work independently, and willing to ask for guidance for more complex matters.
- Passionate about companion animals.
- A good communicator and positive person who enjoys teamwork.
- Ideally you've completed certifications in Animal Studies and/or Companion Animal Services.
- Experienced working in vet clinics, doggy daycares, kennels or catteries (preferred but not essential).
- Committed to working safely, and following Standard Operating Procedures.
- Willing and able to adhere to Hanrob Pet Hotels' operating procedures and work health and safety requirements at all times.
IMPORTANT: This is an active and physical role working across the Pet Hotel. In addition to office-based work, the incumbent will be required to work indoors and outdoors (sometimes in inclement weather conditions, and in close proximity to cats and dogs, on their feet for a significant portion of their day. They must be able to sit, stand, walk, lift, carry, push, pull, bend, crouch, kneel, squat, reach, stretch, and restrain animals up to 50kg on leads, communicate, speak, and interact with team members, customers, internal and external stakeholders, and members of the public in person, over the phone, and online, and occasionally take difficult conversations, including providing critical feedback and receiving complaints, in order to perform the inherent requirements of the role.
There is limited public transport and therefore your own car and license is required to get to and from work.
The Benefits
- Full training and support in a friendly team culture.
- Ongoing training and learning opportunities.
- Nation-wide career development opportunities for your journey in the growing Petcare Industry.
- Free Parking.
- Employee Assistance Program including Wellbeing Calendar.
- Employee Appreciation Events.
- Employee discounts on a range of Hanrob products and services as well as computers, electronics, health insurance, travel packages, and much more…
If you are energetic, safety-focused, and want to work with a friendly, hard-working team of likeminded animal-lovers, click APPLY now and submit your resume and cover letter telling us why you're our next pet care superstar!
Note: Candidates must have unrestricted work rights in Australia in order to apply for this role.
