Casual Receptionist / Animal Attendant - Mascot

Are you our next Administration / Animal Attendant Superstar? Work in a friendly team environment surrounded by cats and dogs!

If you are a customer-focused animal lover, with recent customer service & admin experience, Hanrob has the job for you. Be the face of our pet hotel located in Mascot, as our Receptionist / Animal Attendant.

About Us

We are the pet lover’s choice! Hanrob are passionate pet people and we strive to deliver health, happiness, and improved wellbeing to Australian pet families. From humble beginnings at our flagship pet hotel in Heathcote, NSW, we are now the leading professional in the pet service industry.

Our strong and proud history has enabled the business to grow to eight pet hotels, which offer pet boarding, dog training, and doggy day-care. In addition, we offer specialised services in animal transportation; leading the change in animal movements, and vocational education through; inspiring the future of professional pet careers.

With 40 years of experience and over 250 powerful pet loving staff, we are making leaps and bounds in the pet industry as we continue to lead the future of pet services in Australia.

About the Role

We are looking for an experienced Receptionist / Animal Attendant with outstanding customer service and communication skills, who loves animals and wants more than just a boring administration or customer service role. This role ensures customers feel nurtured and confident in our ability to care for their furry family members by welcoming them to the Hotel, assisting with their bookings & reservations, processing check-ins and check-outs, and upselling add-ons such as extra playtimes and pet treats. This role also supports our Pet Care team to look after our animal guests, assisting with general pet care and cleaning tasks, playing with pets, and keeping them happy and entertained during their visit.

In the role you will be responsible for;

• Welcoming pets & their owners into the Pet Hotel delivering a 5-star experience.
• Checking our furry guests in and out for either boarding or doggy daycare visits.
• Managing the phones to take bookings and answer telephone enquiries.
• Running front-of-house reception and general administration duties, including data entry and payment processing.
• Providing excellent customer service and continually finding ways of improving the customer experience.
• Maintaining high quality guest services, including keeping owners up to date during their pet's stay.
• Assisting the Animal Attendants with general petcare including feeding, medication of pets, welfare checks, and cleaning of kennels - you will get dirty!!
• Playing with and supervising pets during play.
• Assessing pets if suitable to play with others.

This position is casual, 15-25 hours per week, with the potential to move to permanent part-time for the right candidate. Shifts range across the following hours of operation:

Weekdays - 7:00am – 6:00pm

Saturdays - 8:00am – 2:00pm

Sundays - 11:00am – 3:00pm

Public Holidays - hours vary

Please note that you must be available to work a rotating roster which includes weekends, as well as peak periods and school holidays (including Christmas and Easter).

About You

To be successful in this role, you will be an administration/customer service professional who has:

• A bubbly personality and genuine love and affection for cats & dogs.
• 2 years' reception, administration or customer service experience, preferably in the petcare, travel/tourism, or hospitality industry.
• Accurate administrative skills and strong attention to detail.
• Motivation to deliver amazing experiences to our customers.
• Excellent customer service & communication skills and a professional phone manner.
• Desire and skill to achieve positive outcomes for both customers and fellow team members.
• Ability to work calmly in a fast-paced environment by using exceptional time management and organisational skills.
• Good understanding of Microsoft Office and can easily adapt to new systems.
• A positive attitude and willingness to help others, so that the whole team succeeds.

Additionally you will:

• Be committed to working safely, and following Standard Operating Procedures.
• Hold an Australian Driver's License and have own car to get to and from work (there is extremely limited public transport options nearby)
• Have unrestricted rights to work in Australia.
• Available to work school holiday periods.

IMPORTANT: This is an active and physical role working across the Pet Hotel. In addition to being seated for basic reception and administrative work, the incumbent will be required to work in close proximity to cats and dogs, and on their feet for a significant portion of their day. They must be able to sit, stand, walk, lift, carry, push, pull, bend, crouch, kneel, squat, reach, stretch, and restrain animals (up to 50kg) on leads, communicate, speak, and interact with customers, internal and external stakeholders, and members of the public in person, over the phone, and online in order to perform the inherent requirements of the role.

The Benefits

• Work with animals every day!
• Free onsite parking.
• Full training and support in a friendly team environment.
• Genuine career progression opportunities with a national organisation.
• Employee Assistance Program (EAP).
• Employee discounts on a range of Hanrob products and services as well as computers, electronics, health insurance, travel packages, and much more…