AddressPrimary Purpose
To provide our SHEIKE customers with the most exceptional in-store experience, delivering authentic and genuine styling advice and driving sales in store. Key duties will be managing stock on the sales floor, replenishment of stock, organisation and tidying of back of back of house areas including off-sites.You will work with the entire in-store team to deliver budgets, KPI’s and adhering to all company policies and procedures.
Competencies
- Communication Skills
- Interpersonal Skills
- Operational Skills
- Selling Skills
- Stock Processing Skills
- Time Management
- Attention to detail
- Process Driven
Behaviours Expected
- Passionate
- Positive – has a can do attitude
- Self Motivated
- Team player
- Inclusive – listens to all members of the team
- Results driven
- Displays integrity
- Leads by example – gets their hands dirty
- Solutions oriented
- High attention to detail
- Committed to continuous improvement
- Honest, open and resilient
- Customer Focused
Key Responsibilities:
Financial Targets
- Take accountability for driving budgets and KPIs on any day that you are working
- Be aware of the current WTD and MTD figures for your store
- Motivate yourself and encourage peers to achieve personal sales goals every single day
- Have awareness of what promotions are in store and online at any time
Customer Experience and Brand Ambassador
- Create a high energy and compelling in store brand experience for customers – by modelling and upholding the SHEIKE customer experience standards
- Create a warm and welcoming vibe in store for both customers and other team members
- Give exceptional styling advice and assistance to all customers ensuring that we offer the right thing every time.
- Go above and beyond for customers and other team members
- Use product knowledge and SCJ (SHEIKE customer Journey)
- Build and Maintain positive relationships with your in-store team and wider SHEIKE team.
- Operate with honesty and integrity at all times
Store Operations
- Assist with all stock consolidations and stock processing ensuring the company standard is met
Stock and Processes
- Complete stock processing daily including unpacking, hanging, tagging, steaming and placing required product on sales floor and excess in stockroom quickly/efficiently
- Accountable for ensuring the shop floor is replenished to the necessary standard. Work alongside retail team to ensure required products are readily available.
- IBTs and transfers: Complete any necessary transfers.
- Support in recognising and monitoring loss prevention and security issues. Work with the store teams to control shrinkage from an internal and external perspective.
- Assisting with promotions and sale set-up by actioning requested markdowns; ensure stickering standards is to company standard
- Ensuring that all OH& S processes are followed and adhered to
- Ensure back rooms and common areas are clean and tidy at all times
- Any administrative duties to be completed as required
Personal Accountability
- Be ready for your scheduled shift before your start time
- Clock on and off from each shift
- Always adhere to our staff dress code policy
- Manage all customer problems in store effortlessly and effectively ensuring the customer is left having a positive brand experience
- Communicate effectively with all staff and customers
- Take care for your own personal health and safety
- Act with honesty and integrity at all times
Visual Merchandise
- Have regular contact with the Visual Merchandising team relating to schedule and direction given to stores
- Work alongside Store Manager & VM team to ensure that standards are maintained and merchandising product to maximise sales potential
Training and Development
- Attend and support company training programs and initiatives
- Follow through on training feedback given, and consistently seek further feedback on how to improve
- Lead by example in the level of customer engagement
- Use all company resources to achieve results
Other Responsibilities
- Take reasonable care for own health and safety as well as the health and safety of others
- All company property is treated with respect
- Ensure all Workplace Health & Safety individual responsibilities are understood and adhered to.
- Ensure all company policies, procedures and legislative requirements are understood and adhered to.
The list given above is not all inclusive and may include additional activities and responsibilities.
