AddressThe Centre Coordinator is responsible for delivering exceptional coordination and support across the operations of their respective ADF Careers Centre (ADFCC). This position is a key stakeholder and point of contact for Adecco, Australian Defence Force (ADF) and Subcontractor personnel. The Centre Coordinator is responsible for driving a collaborative, cohesive and nationally consistent approach to the organisation’s operational efficiency.
Details about the Client
ADF Careers is the largest workforce outsourcing solution in the southern hemisphere with over 80,000 applications received on average each year.
ADF Careers is on a mission to recruit the right people, in the right numbers, at the right time to support the Australian Defence Force to build, sustain and maximise Defence capability.
Our people are our greatest asset. We recognise and respect our people’s need to work in ways that support their careers, families, and lifestyle. That’s why we offer flexible working arrangements, learning pathways, additional leave entitlements and extensive corporate discounts across a variety of product and services. We want our people to be financially rewarded; to feel good and to go beyond what they thought possible at work.
Be you, and we’ll be better together.
To find out more about our great employee benefits and what it’s like to be part of the team, reach out to our friendly talent acquisition team.
Job Description
As a Centre Coordinator you will be responsible to drive a collaborative, cohesive, and nationally consistent approach to operations in your local ADF Careers Centre.
Reporting to the National Centre Operations Lead, you will develop and manage key relationships within our organisation that will enable us to deliver on our strategic objectives.
You will:
- Lead and manage the Concierge to meet and deliver on business objectives. Conduct performance reviews and implement development plans for all direct reports. Provide guidance and support to team members, fostering a positive work environment.
- Work as part of a national team to drive high quality coordination across the country, ensuring consistency, collaboration, target achievement and the candidate experience are the priority.
- Deliver local operational coordination to ensure a high quality of service effort across all stakeholders in location, to assist in delivering target achievement and an outstanding candidate experience.
- Build and maintain a strong, collaborative relationship with ADF personnel and subcontractors.
- Maintain transparent, clear and regular communication with key local stakeholders, ensuring alignment on DFR priorities and goals.
- Lead and drive local efforts and coordination of key activities, including Workplace Health and Safety priorities/activities, engagement initiatives, and transformation and change initiatives.
- Oversee day to day centre operations, ensuring a smooth, positive experience for the candidate.
- Ensure delivery and output supports 100% achievement within 100 days.
- Drive a proactive approach to coordination of centre operations.
- Develop, manage and maintain a high service level client relationship through the provision of services that meet or exceed the expectations.
To be successful in this role, you will have 3+ years of working experience in coordinating, managing and customer service.
Your background will demonstrate:
- Passion for creating and maintaining strong client relationships.
- Ability to work in a team and autonomously.
- Excellent problem solving and customer service skills.
- Highly organised with meticulous attention to detail
- Take strong ownership of your work.
- Ability to remain calm and courteous during busy period.
- Ability to work in a high volume and fast paced environment and meet strict KPI’s.
- Excellent verbal and written communication skills
- Experience adapting to changes.
- Strong customer service skills and ability to empathize with potential candidates.
Job Offer
If eligible, please submit your resume; applications are open to all qualified Australian citizens regardless of their background, identity, experiences and beliefs.
Please connect with us at any time during the recruitment process for a confidential conversation if you require assistance to participate fully in our recruitment process.
If you require any further information on this great opportunity, please email Mina Sawiris on: ************@adecco.com.au
To apply for this position please lodge an application online. Applications close 11.30pm (AEST) on the 17th of July 2024. It's important to note that applications will be reviewed and processed as they are received.
