Centre Coordinator (Community Hub)

CENTRE COORDINATOR (COMMUNITY HUB)

Since 1974, Althea Projects Inc. has been supporting and strengthening the capacity of vulnerable people within Townsville and the surrounding regions.  Our main programs are Foster & Kinship, Wee Care Residential and Althea’s Community Hub, from which we deliver a range of services.

Althea’s Community Hub is a day centre for those who are vulnerable, homeless or at risk of homelessness.   We provide these individuals with the opportunity to socialise and be supported and valued as members of our community. Services delivered from the Hub include emergency relief support, case management, access to essential and specialist services, meals, showers and laundry facilities, participation in organised events and opportunities for paid voluntary work.  The centre also delivers our social enterprise, Morehead Meals, which produces affordable, ethical, healthy and delicious meals, available for purchase to everyone in our community. 

We are looking to appoint the Centre Coordinator on a permanent full-time basis. As the Centre Coordinator at the Hub, you will support the Program Manager by coordinating the Althea Community Hub (ACH) team, administration, record keeping and centre-based activities, to assist individuals who are homeless or at risk of homelessness. The role is responsible for the coordination of a range of activities including administration, supervision of the kitchen and smooth operation of our social enterprise Morehead Meals, sorting and distribution of donations and development of social media content. The role assumes the direct supervision of centre volunteers.

Reporting to the Program Manager, you will be responsible for:

• Coordinating daily operations at the Centre, including rosters which ensure coverage of key centre based duties and integration with outreach duties.
• Coordination of all administrative and quality assurance functions of the centre, such as record keeping, cash handling and invoicing, receipting and managing goods.
• Supervision of the Cook, Administration Officer and centre volunteers.
• Overseeing and assisting with routine matters including walk-in enquiries, charging mobile phones, handing out washing power and toiletries, and filling the vending machine.
• Supervisor for the kitchen operation, overseeing the operation of Morehead Meals, including menu planning and distribution.
• Creating social media content showcasing activities and menus and thanking donors.
• Responsible for the sorting, storage and distribution of all centre donations.
• Coordinating and facilitating a diverse range of wellbeing group activities and disseminate a calendar of monthly activities to the community.
• Building and maintaining links to services with other relevant organisations with a view to prioritising clients on a need’s basis, providing referrals where required with a view to improving outcomes for people who are homeless.
• Leading weekly roster meetings for centre users who participate in volunteer project work and provide documented health and safety induction for volunteers.
• Monitoring potential risks posed by clients who may be under the influence of substances that could pose a danger to staff or other centre users.
• Adherence with organisational Quality Framework, policies and procedures, compliance with Work Health & Safety, Anti-Discrimination and Equal Opportunity.
• Ensuring accurate, confidential and meaningful records are kept on clients.
• Representing Althea Projects at relevant network events on a rotational basis.
• Actively contribute to maintaining a culture which values health, safety and wellbeing

In return, we offer you the following:

• An opportunity to help change lives
• Supportive management and team
• SCHDSI Award Level 4 wages; and 5 weeks’ annual leave
• Attractive salary packaging up to $15,900 p.a.
• Employee Assistance Program
• Annual flu injections 
• Monday to Friday working pattern, with occasional out of work hours  
• Birthday Leave

How to Apply

Please submit your resume together with a succinct response to the selection criteria (2 pages maximum), providing examples of relevant knowledge, skills and experience.  

Applications will close at 5.00pm on 2nd April 2024, however we retain the right to start screening and interviewing any suitable candidates prior to this date.

Selection Criteria:

1. Diploma in Community Services, Business Administration or equivalent with relevant experience preferred; OR less formal qualifications with substantial years of relevant experience.
2. Proven team coordination skills to work with a degree of autonomy, control programs and projects and provide support to the team to achieve program outcomes.
3. Effective time management with the ability to supervise and organise a range of activities and individuals while maintaining solution focussed, positive, calm and resilient demeanour.
4. Knowledge of the sector and understanding of the issues facing the homeless and how to address these; and experience in evaluating and case managing individual needs.
5. Experience in the supervision of an industrial kitchen, including safe food handling practices, safe storage and coordinated distribution of meals.
6. Cultural awareness and experience in providing culturally appropriate engagement to Aboriginal Torres Strait Islander peoples.
7. Manual driver’s license, Senior First Aid Certificate and the ability to satisfy child and personal history screening; and current positive notice (Blue Card).