Change and Release officer

• Join an exciting team who together, are building something remarkable
• A role with impact, purpose and huge opportunity
• Gain access to Downer career development, financial, health and lifestyle benefits

A real endeavour, achieved with you

As Australia's multi-disciplinary advisory and business partner of choice for clients in defence, government and infrastructure, we deliver complex things that matter. It's not always an easy task, but anything worthwhile seldom is. Great things are rarely accomplished alone. We're building something remarkable. Now we just need you.

A real endeavour, shaped by you

As the Release and Deployment Management Coordinator (RDMC) you will be responsible for the day-to-day management, execution and application of the Release and Deployment Management (RDM) process as designed by the Process Owner. You will ensure that all release and or deployment of new systems and capabilities may it be major or standard follows the agreed principles for Release Planning, Release Scheduling, Test and Acceptance activities, Release Deployment, Early Life Support and Release Closure.;

To succeed in this endeavour, you will:

• Confirming that submitted releases are valid, complete, and accurate;
• Managing everyday interactions with National Release and Deployment Coordinators including escalation management;
• Ensuring the Release Management process for building, testing, and implementing a change is adhered to;
• Producing governance adherence reports in compliance to the RDM process and the success of the RDM process;
• Organising and participating in the PIR process when required;
• Assist with the coordination of multinational release and deployment activities;
• Ensure that the integrity of a release package is maintained throughout the transition activities;
• Ensure that Early Life Support strategies are available to support the new release;
• Initiation and coordination of multinational back-out strategy (if required);
• Coordinate with the change management process to combine multinational specific similar changes into fewer release packages;
• Coordinate with the Transition Planning Support process for the scheduling of multinational deployments in the Deployment Calendar (DC);
• Ensure that all multinational release packages can be tracked, installed, tested, verified and/or backed out if appropriate;

A real endeavour, driven by you

Our work is highly complex and confidential, so there are some things you must have to fulfill this role:

• You must hold a current NV2 security clearance or higher.
• Ability to work between 7am - 7pm

We're looking for:

• ITIL v3 or ITIL4 Foundations Certification.
• Strong Inter-personal skills developed in a military, public sector and or private sector
• Experience in the development and execution of release, deployment and operational process improvement strategies (inclusive of deployment planning, deployment and cutover testing, full-dress rehearsals, and execution of deployment to production)
• Demonstrated ability to coordinate cross-functional work teams toward task completion
• Scheduling experience
• Experience of Pegasus Services
• Hands on experience in ServiceNow Release and Deployment Management Module
• Experience with ITIL processes and managing incident, problem, and change management (in particular, high priority incident management)

More than anything, you'll have a strong work ethic, a positive attitude and a drive to provide administrative support for our projects and programs that build sovereign capability and deliver complex things that matter.

Why Downer Professional Services?

At DPS, you'll find the opportunity to build something remarkable. Here are some of the reasons why our people love working here:

Work with purpose. You'll deliver or enable critical defence projects and programs in Australia, for Australia. Your expertise will help build sovereign capability.

Great projects, influence and impact. You might join us for the projects, but we think you'll stay for the impact you can have. With high project ownership, agile problem solving and accessible leaders, you can go further at DPS.

Your opportunity to build something remarkable. We're proud of all we've achieved. But there's much more to do. Together, we're building a better, stronger, more agile DPS. From process and systems to culture and communications, we're working hard to enable our teams to do their best work, whoever and wherever they are.

We encourage you to join us on our greatest endeavour. We'll support and recognise your contribution, and you'll also enjoy a range of benefits including:

• Veteran support initiatives and policies, including up to 20 days of Reservist Leave for veterans to remain connected as they transition out of active service
• An Employee Assistance Program providing access to professionals to support you (and your family) to achieve your personal or professional goals through wellbeing coaching, counselling, financial advice, legal advice and more.
• Affordable healthcare covers, discounted car purchase and rental (with selected brands), and other retail discounts.

Ready to join us on our biggest endeavour?

Take your career to the next level. Apply for this position.

Downer Professional Services is an equal opportunity employer committed to fostering a diverse and inclusive culture. We do not discriminate on the basis of gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status, or disability. Accordingly, we encourage applications from people of diverse backgrounds, including First Nations People and those from culturally and linguistically diverse backgrounds.