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SalaryChief Concierge – Crown Towers Perth
Crown Perth is one of the most exciting hospitality and entertainment venues in Australia. With three award winning Hotels on site encompassing over 1180 rooms, an indulgent day spa, resort style pools, internationally acclaimed restaurants and entertainment, the property is truly a world-class integrated resort.
Crown Towers is seeking an experienced hotelier to join the Crown Perth team as Chief Concierge.
As the Chief Concierge at Crown Towers you will manage the daily operations of the Concierge department, ensuring maximum guest satisfaction. Reporting to the Front Office Manager, you will motivate and lead the Concierge department to achieve the goals set by Hotel Management. Your responsibility will be to ensure staff adhere to current policies and procedures in the pursuit of service excellence and work with internal and external stakeholders to develop opportunities to provide continuous elevated experiences for our guests.
Essential Criteria:
- Supervisory or management experience within a Concierge, Front Office team or luxury service provider.
- Demonstrated experience in providing superior service standards and requirements.
- Experience using Hotel Property Management Systems.
- Strong computer skills – particularly Microsoft Office Suite.
- Strong time management, attention to detail and multitasking skills.
- A passion for Perth and Western Australia, a strong knowledge of local attractions, restaurants and bars.
- Hospitality or tourism-related qualification
- Experience using OPERA (Hotel Property Management System)
This is a full time position with opportunities for future development. Crown Perth provides free parking, uniforms washed and laundered on site and free meals at our staff restaurant The Hive. Crown Perth staff have access to attractive discounts and benefits across the Perth, Melbourne and Sydney properties.
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
Crown conducts pre-employment checks throughout the Recruitment process including police checks. You may also be subject to further checks including an international police check, working rights check and a pre-employment health assessment.
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