AddressWhen disaster strikes, we respond FIRST and FAST, to deliver contemporary and innovative solutions, that saves valuable property and livelihoods, carefully restoring lives, piece by piece.
To continue to meet the needs of clients, retain an excellent reputation for delivery and allow for the demands of an ever-growing business, we have a vacancy for a suitably qualified and experienced individual in this newly created role. Steamatic are part of a large publicly listed company, positioning us as Australia’s largest disaster recovery and restoration specialist. Steamatic retains its fun, family environment, and is a great place to grow and develop your career. With a reputation for excellence, you will be able to utilise your skills on challenging and meaningful projects, supported by other subject matter experts within our own collaborative and supportive management team, and reap the rewards of limitless career potential.
Steamatic is Australia's longest established and largest restoration company with over 40 locations throughout Australia and growing each year.
Who our HERO’s are:
People with energy and passion, people who are keen to learn and want variety in their role. People with a can-do attitude and a mechanical, methodical aptitude, and a genuine interest in learning about restoration practices.
About the role
- Based in Canning Vale WA, working as part of the Melbourne Head Office team, supported by a large company.
- Workload management of insurance home and contents claims.
- Liaising with Operations teams to ensure Assessment Reports are accurate.
- Writing reports on works performed and lodging with Clients and Insurers in the appropriate portals.
- Liaising directly with external Claims Administrators and Contents Assessors to discuss works performed.
- Ensuring KPI's are achieved.
- High volume, fast paced with supportive team.
- Entering data and updating claims via insurance companies online portals.
Skills and experience
- Insurance industry preferred not essential.
- Exceptional Customer Service ability.
- Intermediate computer skills and experience working on databases and / or portals desired.
- Intermediate MS Office skills.
- Strong oral communication skills and friendly telephone manner.
- Efficient and accurate data entry.
- Ability to multi task and maintain composure under pressure.
- Empathetic nature.
- Attention to detail.
If you have some qualifications, not much experience, but a keen desire to learn with a fantastic attitude, that’s fine – you’ll learn on the job from our dedicated and highly experienced team!
HERO Benefits:
- Immediate start, full time permanent role
- Permanent position with paid overtime.
- Salaried position structured to attract and retain
- Perkbox Employee Reward and Recognition platform
- Salary Packaging - Maxxia
- Corporate uniform
- External and internal industry specific training provided.
- Social functions and weekly team lunches.
- Safety conscientious employer
- Celebrating employee reward and recognition
- Free Employee Assistance Program
- Respected organisation with stability & security
- Support & guidance from experienced managers
- Positive, challenging & rewarding environment
- Future career progression where great work is recognised & rewarded
- Advancing in technology in a forward-thinking company, embracing initiative and innovation
Valued HERO’s:
Our corporate values ensure all our people are our true HERO’s. H – Highest Ethics in all that we do, E – Empathy to each other, our customers and business partners, R – Return in profit and return in property – restoring lives, return on effort & recognition, O – Opportunity to grow, to be the best version of ourselves and return for all shareholders. We celebrate Responsibility, Integrity, Care, Excellence and Enjoyment. If these values resonate with you then you may be the new HERO we are looking for. Join us in creating a positive work environment where individually we are good, but together we are brilliant.
If the cape fits……
Then please apply, we’d love to learn more about you and why you think you are our next HERO.
You must be an Australian citizen or have unrestricted Australian working rights to apply for this role.
Applicants must provide a full National Police Clearance check.
Applicants must be willing to undergo any pre-employment fitness and medical assessments deemed appropriate for the position.
