- Permanent opportunity
- Work closely with GIO marketing to ensure delivery of our claims messaging to Intermediary Broker Market
- Perth CBD location
The purpose of this crucial role is to support the GIO Workers' Compensation Claims business provide Best in Market claims service. The
Claims Relationship Manager will be responsible for building and maintaining strategic relationships with our key brokers. They'll be able to articulate GIO's Workers' Compensation Claims strategy and advocate for our claims service, people and processes. They'll provide the link between our claims service and the intermediated market. With a clear focus on making GIO easy to do business with, the CRM will gather competitor information through the use of our strategic relationships enabling GIO to differentiate itself.What you'll do (not limited to):
- Build an understanding of individual brokers with a view to developing bespoke claims solutions for our premium brokers.
- Be accountable for finding solutions and resolving claim escalations
- Help develop and enhance GIO's Broker NPS platform
- Compliance with a visitation plan as agreed with premium brokers
- Build and maintain excellent customer relationships to assist in driving us to the position of providing “Best in Market” claims service
- Work closely with the KAM, SRM, BDM and Claims teams to advocate for and promote our claims service
- Acting as a reference point for Premium Brokers/Advisors and the business in the development of our claims proposition.
What you will bring:- Proven experience successful leading teams
- Extensive Knowledge of the Insurance industry - direct and intermediated
- 5 years operational Claims management experience
- Strong ability to work cross functionally, build internal relationships and communication skills
- Extensive Customer and Supplier management
- Leadership and Coaching Skills.
What's in it for you:- Competitive salary package
- Discounts of up to 25% on our various Insurance, Banking & Superannuation products
- Flexible working environment and arrangements; genuine focus on work-life balance
- Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing)
- We offer support and various programs for our people: (Employee Assistance Program (EAP), Health & Wellbeing, Study Support, Employee Referral Program, Facilities for nursing mothers, Company share options, Social club, Years of Service Recognition).
What you will love about working with us:Better outcomes for customers takes innovation, care and a laser focus. As part of the Suncorp Group, we're the go-getters working at the heart of some of Australia and New Zealand's most trusted names in banking and insurance to deliver just that - and then some. Here, you'll be equipped with all kinds of support and opportunities to make an impact, because our commitment to brightening lives extends to all our incredible people too. And in an organisation that measures success through the results we deliver for our customers, communities and each other, you'll thrive knowing you're making a genuine difference along the way. Suncorp has been awarded Employer of Choice for Gender Equality (EOCGE) by the Workplace Gender Equality Agency (WGEA) for seven years in a row.Chase the sun, apply online today. For further information contact
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