Claims Advisor

Suncorp Group are currently looking for an empathetic and customer focussed individual to join their GIO Workers Compensation Claims Team in Canberra as a Claims Advisor.

As a Claims Advisor you will play a critical role in assisting injured workers throughout their claims process, acting as a primary point of contact, providing guidance, support, and expertise to ensure a seamless experience for both workers and employers.

Each claim will present its own set of problems however, at GIO we like to approach claims from a biopsychosocial model of care; where examining a persona holistically is vital in understanding how we can best support them in their recovery and return to work.

This role is a permanent full-time role across Monday to Friday.

What you’ll do

• Manage a portfolio of Workers Compensation Claims from initial contact to final return to work
• Accurately review and assess claims in line with the ACT Workers Compensation Act and internal policies and procedures.
• Clear and concise communication with all stakeholders
• Engage with the ACT Market, employers and Brokers to enable collaborative portfolio management and quality reviews
• Manage your workflow to ensure that all activities are completed within applicable timeframes
• Collaborate with internal support and external stakeholders to ensure proactive Case Management and best customer outcomes
• Provide an excellent level of customer service to employers and injured workers through compliance with legislation, timely response times and efficiency in processing

What you’ll bring

• Experience with Workers Compensation/personal injury claims or rehabilitation/health care experience
• Strong team player with a proven track record of providing excellent customer service
• Exceptional listening and communication skills in a high-volume work environment
• Strong analytical or Quality Assurance focus
• Ability to demonstrate compassion and empathy for the customer
• Proven ability to build rapport with customers and key partners
• Ability to interpret complex information and respond by developing appropriate actions
• High standard of written and verbal communication skills
• Effective case management skills in a high-volume work environment
• Effective time management skills with the ability to adhere to strict timeframes
• High level of resilience and ability to manage complex, sensitive and challenging matters
• Allied Health experience would be highly regarded but not essential

What we can offer you

• Discounts and offers on a range of retail favourite stores as well as banking and insurance products.
• A range of flexible working and leave options
• Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.
• Invest in your brighter future with ongoing study support and career development programs.
• Give back to our communities with payroll giving, donation matching and paid volunteer leave.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here
Why you’ll love working with us

Whether we’re helping people manage their everyday banking, run their business or land their dream home, our ambition at Suncorp is clear – to deliver banking that’s good for our customers, our people and the world.

We work hard to create the right environment for you to deliver on that commitment too. By giving you the opportunities and support you need to grow your own career and perform at your peak – while making a meaningful impact for our customers and their communities

Chase the sun, apply online today!

At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We’d love to see your application and speak with you even if you do not match the above mentioned.