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Form of work
SalaryClaims Case Manager
Your new company
Join one of Australia's leading fund administration and share registry specialists who are committed to delivering market-leading client solutions. They are an inclusive employer whose people work collaboratively. They encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported.
This role is open to candidates on a Visa but you MUST have unlimited work rights for the next 6 months!
Your new role
As a Claims Case Manager your key contribution will be to provide a dedicated service to insurers and the client Trustee. This includes Death, Terminal Illness, Income Protection, Permanent Incapacity and Total and Permanent Disablement. You will be responsible for providing these services with the utmost professionalism with a focus on quality outcomes by balancing member needs with operational limits. the Case
Some of your responsibilities will include:
- Be the primary contact for members/ claimants who make a claim and treat each claim as unique
- Ensure members/ claimants receive accurate and timely information delivered with respect and sensitivity
- Taking ownership of the claim and ensuring regular and proactive follow-up and phone contact to drive outcomes
- Provide superior customer service and quickly establish rapport with members.
- Effectively manage difficult conversations by actively listening, empathising, identifying the member or claimants real needs and taking personal responsibility for resolving problems/issues.
- Proactively deliver and manage a claims portfolio in accordance with quality case
- management principles and operating standards.
- Ensure all work completed adheres to service and quality standards.
- Take ownership for handling member's Death, TIB, IP, PI or TPD or claims and communicate regularly and effectively throughout the life of the claim.
- Minimise delays through effective document management and effective coordination and liaison with key stakeholders and members
Your skills and experience
- Ideally you have Group insurance knowledge (including Death, TPD, TIB and PI claims processes)
- Analytical and problem solving skills
- Microsoft Office skills (Word, Excel, PowerPoint)
- Minimum 1 year case management and/or assessment experience in group life claims or equivalent (relating to personal injury)
- Strong communication skills (verbal and written)
- Ability to self-manage, prioritise work and handle multiple tasks
- Build effective relationships and understand and empathise with members needs with team and key contacts
- You are known for your attention to detail, time management and resilience
Your benefits
- Working hours : Mon-Fri (9am-5pm)
- Flexible working: work from home as well as from the office once training is completed
- Thorough onboarding and training provided, with opportunities to progress your career within the business
You will love working with them!
Your next step
Does this sound like something you are interested in? If the answer is 'Yes' then we would love to hear from you!
Simply click 'Apply' now and attach an updated copy of your CV, or if you have any questions and wish to have a conversation contact me on ***************@randstad.com.au or on 0426 686 ***.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
