Protect Case Manager (Death And Associated Insurance Claims)

Could you be super helpful?

As one of Australia's largest profit-for-members superannuation funds, we always remember whose money it is and whose future we're looking after. Our 1.1m+ members. These are the people who inspire what we do and how we do it, every day.
And we walk our talk, inside as well as out. That care and inclusion, and a focus on better futures, also extends to the people who work at Aware Super. We are proud of our well-resourced and successful development and wellbeing programs, available to all our staff.

But don't take our word for it, the 2023 AFR BOSS Best Places to Work, 2023 Money Magazine's Best and Canstar's Best Value Super Fund in Australia awards back these claims. And while it's nice to be recognised, we don't do it for the accolades. We work to help everyone get more from their super, so they can get more for their future.

Sound good? Learn more about us and what we do at https://awaresuper.com.au

Your New Role

As the Case Manager in our Protect Team (Sydney based), you will manage the end-to-end process of Death claims assessment. This includes performing claim-staking, dealing with beneficiaries and related third parties as well as the insurer directly.
You will be able to efficiently manage your cases handling enquiries and providing updates as necessary to the beneficiaries in an empathetic manner.

How do you exceed our expectations?

You will have demonstrated experience working in a similar role within a Superannuation environment.

Additionally, you will also have;

• Experience as a Case Manager, managing a portfolio of claims and various case types, especially Death claims;
• Experience performing claim staking;
• Demonstrated experience in reviewing and challenging insurer decisions and case reviewing declined claims;
• The ability to prepare trustee recommendations for approval; and
• Excellent verbal and written communication skills to maintain proactive, solution focused communication with members, beneficiaries and solicitors.

Employee Experience

We understand that not everyone works in the same ways. We offer flexibility so that you can perform your role at your best.

We love working at Aware Super because our hard work is rewarded by:

• A culture of career growth and development, backed by a commitment to internal career mobility
• Abundant well-being offerings like a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones
• Career defining opportunities such as high-impact projects to scale our business and industry leading products and services development

The Aware Super difference

At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our members and communities and a stronger sense of belonging for our people. We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA+ individuals, people with disabilities, and mature-age individuals to apply. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador.

Applicants must have the right to work in Australia and will be subject to police and bankruptcy checks.