AddressCreate impact as a Claims Consultant
Join the largest insurance group in Australia and New Zealand.
For over 165 years, CGU has partnered with Australian families and businesses. Part of Insurance Australia Group (known as IAG), we’re a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.
YOUR ROLE Are you a seasoned claims professional with a background in handling Property claims within the insurance industry? Look no further! We have multiple opportunities for Claims Consultants to join our Claims Managed teams available nationally on a permanent full-time basis.
In this role, you'll be at the forefront of managing property claims, leveraging your exceptional customer service and relationship-building skills to navigate customers through complex claim procedures with empathy, proactivity, and expertise.
You'll oversee the efficient handling of property claims, ensuring fair and accurate outcomes, and keeping customers updated through phone, email, and other channels. Should any issues arise, you will take charge of managing and resolving them, including following our dispute resolution process as necessary.
Strong reasoning skills are essential as you'll be tasked with researching, analysing, and validating information provided by our customers and supplier network to evaluate property insurance claims. Collaboration with suppliers and repairers to ensure timely replacements and repairs is also part of your responsibilities.
You'll be responsible for maintaining clear and concise records of all customer interactions. Proficiency in navigating multiple systems with ease and being tech-savvy are essential skills for this role.
If you have a keen eye for detail and excellent communication skills, apply now to make a meaningful impact!
Please note: To work from home, you'll need a high-speed internet connection and a private home office setup.
ABOUT YOU
- Good technical abilities
- Experience in handling property insurance claims within an insurance background
- Strong customer service experience
- Demonstrated ability to show resilience and empathy towards customers
- Strong interpersonal skills
- The ability to work within a fast-paced high-volume environment
ABOUT US
At CGU you’re not just part of one brand, you’re part of a large purpose-led trans-Tasman group called IAG, dedicated to making your world a safer place.
IAG is the largest general insurance group in Australia and New Zealand. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.
You’ll know our brands – NRMA Insurance, CGU, WFI, ROLLiN’, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.
We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.
We’re also guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change.
We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We’re proud to be an accredited family-friendly workplace and are committed to being a safe and supportive space for all our employees. We do this because we’re ready for you.
All this shows up in what we offer:
- Grow your financial future with 13% superannuation as standard
- Access up to 50% off personal insurance, including home and motor insurance
- Flexibility through a program called MyFlex - supporting you to live life to the full
- Welcome Back cash bonus when returning from parental leave
- Partner discounts on every day and special occasion items
- An AWEI Awarded business
- Be part of a net zero business by 2050
- Join great employee network communities
- Grow your career through dynamic secondments
We’re ready for you. Apply today.
