AddressIndulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview
Gallagher is a global leader in Insurance broking, risk management and consulting, with over 39,000 employees worldwide in over 130 countries. We have a global reach with a local presence and pride ourselves on being a socially responsible and an ethical organisation expressed through our Shared Values, The Gallagher Way. We are proud to have been awarded, for the 13th consecutive year, the 2023 World’s Most Ethical Companies by Ethisphere Institute (2023) as well as being one of Insurance Business Australia Top Insurance Employers and Forbes Best Employer for Women.
The purpose of this role is to manage claims in accordance with policy conditions / department service standards. Key areas of responsibility are:
- Advising clients, brokers and account management staff on all claims matters
- Claims Assessments – interpret policy wording and review of circumstances
- Progress Claims – Advocating settlement of claims to the client’s best advantage
- Asses, investigate and negotiate with clients on non-straightforward claims
- Working with Claims Leaders in providing structured solutions to clients and brokers
- Review complex claims, assist clients with dispute resolution including IDR & EDR (AFCA)
We are seeking a driven, experienced professional with a willingness to partner with brokers and claims teams who has had exposure to Insurance or Financial Services and:
- Client servicing experience including front line client facing interactions
- Strong business acumen and understanding of connection with Claims and Claims lodgement
- Knowledge of Insurance products and markets for commercial / SME industry segments
- Demonstrates strong client advocacy skills/experience
- Ability to maintain and develop business relationships with new/existing clients and underwriting partners
Gallagher Benefits – we offer great benefits and career development opportunities including tuition assistance; career development and training to build a personalised career pathway; wellbeing offerings; employee assistance program; additional weeks’ Lifestyle leave; Gallagher Rewards for discounts at 350+ major retailers; Employee Stock Purchase Plan to invest in the company's growth potential; paid Volunteering days; and salary scarified superannuation options.
Any offer of employment and subsequent continuing employment is dependent upon the satisfactory completion of background checks by Gallagher or by an external third party provider.
Gallagher is an Equal Employment Opportunity (EEO) employer committed to the principles of workplace diversity and inclusion. We welcome all people regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. We are committed to providing a working environment that embraces and values diversity, equity and inclusion.
