AddressAbout us
Honey is Australia's 1st smart home insurance, and we are on a mission to help catch leaks before you do. We've raised $125 million from leading global investors, and Honey customers are happier than the industry average which has led us to become one of the fastest growing companies in Australia.
This isn’t your average Claims Handler role. We’re looking for individuals with a self-starter mentality who want to be part of building the Honey brand.
You bring the passion, we’ll bring all the training and support you need to get started.
*Commencement on 5th August*
What we’re offering
- A market leading salary and performance incentives. We want to achieve success together!
- The option to consider a full-time or part-time role, to help you find optimal work/life balance.
- Hybrid Working (and we mean it)! Some of our team work remotely for a majority of the week, others enjoy the face-to-face interaction and come in more frequently. We are genuinely flexible and encourage our team to work in a way that suits them.
- Training & Development from structured onboarding to bring you up to speed on everything Honey, to development opportunities based on your career goals we provide you with a platform to launch your career.
- An incredible team culture and a growing list of employee benefits
Key aspects of the role
- Responding to new and existing home insurance claim enquiries through a variety of channels (phone, web, email, etc.).
- Identify the appropriate path of home insurance claim assessment and engage and instruct any suppliers or external experts required to support the process
- Educating customers on the Honey products and services.
- Supporting our customers through their claim efficiently
- Working with claims supply chain to get customers back in their pre-loss position quickly and easily
- Gathering feedback from customer conversations and sharing opportunities for improvement with the broader Honey Product & Engineering teams.
- Responding to and resolving customer complaints as they arise, and working with colleagues to improve internal processes.
We’re looking for someone who has:
- A passion for delighting, and empathising with our customers
- A desire to work in a fast paced environment and is a self starter
- A hunger for solving a problem
- A keen interest in driving efficiency and continuous improvement into our claims processes
- Availability to work on a rotating roster between the hours of 8am - 7pm Sydney time
- Experience in a customer facing role (Contact Centre preferred, however not essential)
- The ability to connect with your customers, ask probing questions and identify the right path forward to suit their needs
- Great written and verbal communication with a high level of confidence communicating with customers through various channels
- Experience working with home insurance claims is desirable, however not essential
Honey Insurance is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic. Honey makes hiring decisions based solely on qualifications, merit, and business needs.
Our internal Talent team has this vacancy covered, so no need for agency support. We'll be sure to reach out if this changes. Thanks!
