Claims Officer

Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.

In addition to a supportive and inclusive team culture, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.

There are some great things happening at GB as we move through a period of exciting period of transformation and change. And, we want YOU to be a part of it all!

As part of our recent expansion in the NT workers compensation market, we are offering a unique opportunity for a Claims Officer to join our Self-Insurance team. In this role, you will deliver a proactive, empathetic and organised claims management service to our key client and support the return to work processed for injured workers.

Based in our either our Darwin or Alice Springs offices, this is a unique opportunity to bring your existing expertise or transferrable skills to a truly rewarding role. Additionally, you will be supported by our specialist communities of practice for Return to Work, Injury Management and Mental Health.

• Act as the first point of contact for injured workers, employers, medical practitioners, etc for all matters regarding a workplace injury claim;
• Drive the return to work process through proactive claims management services, including determining claims and injury management entitlements, scheduling appointments, undertaking regular contacts and reviews, and processing of benefits/payments, in accordance with the relevant legislation;
• Identify, and make measures to identify and strategise potential barriers;
• Collaborate with internal stakeholders, including Eligibility Officers, Return to Work Specialists, Injury Management Consultants and Mental Health Consultants;
• Provide education to stakeholders regarding return to work processes and legislative obligations;
• Participate in regular claims reviews with key stakeholders;
• Request and obtain information to assist with the ongoing management of claims;
• Undertake compliance-related tasks such as accurate data entry and attaching documentation to the claims management system.

• A passion for helping people, with experience in administration or customer service. A background in workers compensation, claims or other related discipline would be highly regarded;
• Highly developed communication skills, with the ability to engage at all levels of organisation and with a varied set of stakeholders;
• A proactive and strategic mindset;
• Exceptional time management and organisational skills, with excellent attention to detail;
• Empathetic and enthusiastic, with a strong sense of team and collaboration;
• A resilient attitude.