Claims Officer

IntroductionStep into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless pursuit of a better way. Together, we will redefine the boundaries of excellence and elevate the industry to unprecedented heights. GUIDE. GUARD. GO BEYOND.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. OverviewGallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.
Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.
In addition to a supportive and inclusive team culture, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.
There are some great things happening at GB as we move through a period of exciting period of transformation and change. And, we want YOU to be a part of it all!
We are offering a unique opportunity for a Claims Officer to join our Self-Insurance team. In this role, you will deliver a proactive, empathetic and organised claims management service to our key client and support the return to work processed for injured workers.
Based in our either our Darwin or Alice Springs offices, this is a unique opportunity to bring your existing expertise or transferrable skills to a truly rewarding role. Additionally, you will be supported by our specialist communities of practice for Return to Work, Injury Management and Mental Health. How you'll make an impact
Act as the first point of contact for injured workers, employers, medical practitioners, etc for all matters regarding a workplace injury claim;
Drive the return to work process through proactive claims management services, including determining claims and injury management entitlements, scheduling appointments, undertaking regular contacts and reviews, and processing of benefits/payments, in accordance with the relevant legislation;
Identify, and make measures to identify and strategise potential barriers;
Collaborate with internal stakeholders, including Eligibility Officers, Return to Work Specialists, Injury Management Consultants and Mental Health Consultants;
Provide education to stakeholders regarding return to work processes and legislative obligations;
Participate in regular claims reviews with key stakeholders;
Request and obtain information to assist with the ongoing management of claims;
Undertake compliance-related tasks such as accurate data entry and attaching documentation to the claims management system.
About youRequired: Entry level role. Technical/PC skills, Customer Focus/Communication.
Preferred: 1 year customer service experience desired. Preferred office structure experience.
Behaviors: Strong customer service focus.