Claims Representative

As a Claims Representative in one of our driven and motivated teams, you will take accountability in managing your day to engage with injured workers, employers, legal representatives and allied health professionals in order to determine workers compensation claims. You will need strong decision-making skills, the ability to communicate effectively with people in vulnerable situations and enjoy thriving in a fast paced environment. Every day is different as you learn about different physical and psychological injury types and absorb injury management knowledge from your team mates.

In return, you will be rewarded with a competitive salary combined with an organisational culture that offers work-life balance.  You will engage in challenging and interesting work and have access to a range of training, promotion and secondment opportunities to build on your skills and advance your career.

About you:

We are looking for motivated, customer-focused people who thrive on delivering outstanding outcomes, can build relationships and influence quickly, and are keen to start their career with an organisation who value their people and customers. We want to hear from you if your:

• A customer experience superstar
• Stay resilient under pressure in challenging situations
• An outstanding team player who proactively assists to solve problems
• Possess relevant tertiary qualifications within health, psychology, business or law (desirable but not a necessity)

Benefits:

• Hybrid and flexible working options – available after training
• Competitive salary and access to banked time
• Regular secondment and career progression opportunities
• Study assistance and leadership development programs
• Central CBD location, close to all public transport and dining locations
• An organisation that prioritises workplace culture and job satisfaction
• Dedicated wellness program offering, yoga, monthly initiatives and an Employee Assistance Program
• End of trip facilitates to cycle or jog into work

A bit about us:

WorkCover Queensland has been providing workers’ compensation insurance in Queensland for more than 20 years to more than 160,000 businesses.

Supporting Queensland workers and businesses is at the heart of everything we do. The most important thing for us is keeping Queenslanders working and we understand everyone’s needs are different by delivering valued experiences and tailored solutions. Our people are connected to purpose and we’re creating an environment that inspires them to make a difference.

If you want to join a leading organisation that invests in its people whilst providing the opportunity to positively impact the lives of others every day, take the next step and apply today. Please note, successful candidates will commence in the position from June 2024.

WorkCover Queensland is committed to building a safe and respectful workplace, celebrating difference and where all of our people feel included. Through our Diversity Council Australia membership, Reflect Reconciliation Action Plan, Age and Work Strategy and profile as a Work180 Endorsed Employer for Women, we continue to strive to do better for all of our people, and the Queensland community.

Aboriginal and Torres Strait Islander people are encouraged to apply.

Pre-employment checks will be conducted on all prospective employees. This will include a Police Check, Education Check, Reference Check and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld).