Client Care Representative | Clinical Administration

Love interacting with people and providing 5-star customer service?Want to make a difference in people’s lives?Looking for a role with purpose and potential?We have an exciting opportunity for a dedicated and hands-on customer service/admin professional at our busy hearing clinic in Eastwood (Sydney). You will play an important role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client facing role. Full training and ongoing support provided.This is a permanent full-time position, working Monday-Friday, 9 AM to 5 PM. Who are we?Connect Hearing is a leading provider of hearing health care services with a network of 140+ centres nationwide. We exist to make a positive difference in our clients lives through better hearing. We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing. Join our mission and become part of our team! What will you be doing?Welcoming our clients and managing their experience for optimal outcomesScheduling and confirming appointments for our clientsProviding administrative support to our Clinicians (Audiologists/Audiometrists)Efficiently managing the day-to-day operations of our clinics, including opening and closing proceduresManaging the clinic phone line and shared email inbox Billing our clients correctly and taking a range of payments Learning and competently using a range of software and applications What do you need to be successful in this role?Prior experience in face to face customer service Strong administration skills and prior experience in an admin related roleA passion for delivering an amazing client experienceGreat communication and active listening skillsResilience, self-motivation and lots of energyExcellent organisational and time management skillsAbility to work autonomously and effectively within a teamFocus on results and the best possible outcomes for both our clinic and our clientsIntermediate computer skillsFluency in English, with additional knowledge of Mandarin highly regardedAn interest in learning about features and basic repair/maintenance of hearing aids What's in it for you?Competitive remuneration package including base salary plus monthly performance bonusesSalary packaging optionsUniform AllowanceAccess to discounts from over 500 retailers across Australia via our Employee Enrichment Hub Generous employee discounts on Sonova Products for yourself and your familyOnline Wellbeing Centre & Employee Assistance Program (EAP)Access to the MindTools eLearning PlatformOpportunity to grow and develop in your role and beyondA values driven and people-centered cultureBeing a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industryA genuinely rewarding role with purpose and meaning Sonova is an equal opportunity employerWe team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status. Sounds interesting?If you feel that this opportunity is right for you we would love to hear from you!