AddressGro Clinics is a leading the way in the Hair Replacement Industry, dedicated to providing exceptional service and transformative experiences for our clients. As we continue to grow, we are seeking a passionate Client Care Supervisor to join our Brisbane Clinic team, this is a new role that would suit a junior Doctor to be a part of our new initiative.
Position Overview:
As the Client Care Supervisor, you will play a pivotal role in ensuring the clinical governance of Nurse Delivered Procedures and delivering an outstanding customer experience at Gro Clinics. Reporting to the Practice Manager, you will work collaboratively with internal stakeholders such as Nurses, Doctors, the leadership team and external clients.
Key Responsibilities:
- Conduct client selection and consultations to identify suitable candidates for Nurse Delivered Procedures.
- Develop and implement treatment plans, administering medications, including local anaesthetic.
- Provide guidance, training, and ongoing support to the nurses delivering procedures.
- Maintain clinical oversight on the day of procedures and serve as the escalation point for clinical matters.
- Perform prescribing in-clinic and conduct pre and post-op reviews.
- Deliver training through the Gro Training Academy as required.
Skills and Qualifications:
- Understanding or strong interest in Hair Replacement and Cosmetic Industry.
- Attention to detail and excellent written and verbal communication.
- Ability to lead and support a nurse team as required.
- Qualified Doctor.
- AHPRA registered
- Hold a master's degree or equivalent.
About Us:
Hair loss is one of the biggest physical challenges impacting the confidence of young men.
Gro® was founded with the purpose of helping, people with hair loss, feel confident so they can focus on making their dreams come true.
Gro® offer effective solutions to every stage of genetic hair loss. Through the latest innovations in cosmetic medical technology we offer our clients non-invasive, effective, and hassle-free treatments that yield consistent (often mind-blowingly amazing) results and a first-class experience.
We pride ourselves in creating a team that is motivated to help our clients feel more confident and achieve their dreams. We focus on educating our clients and we work hard to ensure every Gro client gets the best possible journey and outcome.
Apply Now:
Seize the opportunity! If you're driven to make a positive impact on people's lives and meet some or all of our requirements, please reach out. Remember, as the saying goes, 'It's not about having all the answers, but the willingness to learn and Gro.' We believe in untapped potential, enthusiasm, and dedication to excellence. Your talents may just be what we are looking for. Take the leap and join us in reshaping the future of hair care at Gro Clinics—apply today!
