Client Experience Consultant

Artisan Aesthetic Clinics are part of Sonic Healthcare, a leading organisation who are committed to excellence in the delivery of medical services and medical leadership. We are known for our talented team of expert clinicians who have decades of experience in delivering a wide range of advanced treatment combinations in a safe and caring environment, ensuring our clients receive the very best results on their skin journeys.
Artisan is looking for a Client Experience Consultant to play a pivotal role in cultivating exceptional experiences for our clients and clinicians. As the first point of contact, you will have a natural ability to build an instant rapport and drive a desired outcome for our clients and clinic. Your keen interest in skin health will allow you to actively promote suitable products and treatments to clients, and you will truly enjoy supporting them on their skin journey.
Master the Artistry of You ®.
About You

• Proven experience in a similar front-of-house role, including scheduling client appointments, answering client queries and recommending suitable treatments and products
• Excellent client communication skills, including face-to-face, phone calls and responding to emails
• An ability to build strong and long-lasting relationships with clients in a premium environment
• Experience maintaining accurate client records to ensure an effective and compliant client database
• A keen eye for detail to ensure our clinic is always presented to the highest standard
• Proven ability to work autonomously with competing priorities
• Immaculate presentation

So what can you expect?
In addition to an attractive remuneration package including a generous rewards structure, our team benefit from:

• Heavily discounted aesthetic treatments and products
• Reward and recognition programs
• Luxurious and modern work environment, with 17 clinics
• Ongoing professional development, with structured individual development pathways through our in-house Artisan Academy
• Paid parental leave after 12 months continuous service
• Quarterly team social events
• And more

We are an equal opportunity employer and welcome diversity in the workplace.