Client Experience Manager

Eziway Salary Packaging 

Eziway is an Australian owned, boutique Salary Packaging provider, specialising in the not-for-profit sector since 2007. With a geographical footprint in every state of Australia, we have grown to almost 100 employees servicing more than 500 employee groups. We pride ourselves on our ability to deliver an outstanding services to our clients right across Australia. Our staff are valued partners and key to Eziway’s success. 

What is Salary Packaging? 

It’s ok if you haven’t heard of Salary Packaging before! Salary Packaging makes it possible to pay for selected everyday expenses from pre-tax salary. It reduces taxable income and puts more money in our client’s pocket. You can just imagine the impact our work has on our clients when it is directly impacting their salary in industries that are the most deserving – nurses, disability support workers, carers etc. At Eziway, we have contracts with organisations to deliver the administration for Salary Packaging and Novated Leases for the employees of that organisation. Both the employer and the employee are our clients – so it is imperative that we build relationships with both. 

Culture and Benefits

• Amazing “one big family” culture 
• Genuine career/ growth opportunities
• Work remotely with a large head office in VIC & QLD

Why are we looking?

We are on the hunt for a superstar Client Experience Manager as we have experienced exponential growth in Queensland. As the face of Eziway, you will be on the frontline visiting organisations (enjoying tea and scones) – talking to both the key stakeholders for the Employer, and the Employees of that organisation. Our model is built around Customer Service and the CEM is pivotal to ensuring the ongoing success of relationships with our clients. 

Are you? 

• Looking for a role that gets you out and about? 
• Love speaking to people and managing relationships?
• Looking for a work environment that is genuinely positive and welcoming? 
• Striving for work life balance?

Key Responsibilities:

• Act as a primary point of contact for key stakeholders from employers within the state of SA
• Travel and face to face customer service including providing support, training, seminars, 1-1 information sessions to your portfolio of clients across SA on Salary Packaging (travel minimum 3 days per week)
• Proactively providing Salary Packaging solutions to help clients
• Assist with transition of new clients including travelling to site, conducting 1-1 sessions, on-boarding new starters
• Develop and execute an annual plan of visits ensuring we capture feedback on level of client satisfaction and improvements 
• Liaise with the operations team when troubleshooting to ensure team based approach to managing portfolio
• Act as the ultimate ambassador for Eziway Salary Packaging 

Skills & Experience Required:

• Strong relationship building skills – you will know where, when, who, what and are motivated to establish excellent working relationships with your clients
• In-depth understanding of Salary Packaging and Novated Lease (we will train you!)
• Ability to deliver seminars, training sessions and 1-1 information sessions with confidence, and the ability to connect with people 
• Positive attitude and results driven
• A team player who loves to pitch in and get the job done 

What now? 

Apply now to be a part of our team and enjoy a positive work-life balance. This is a great opportunity to further develop your career in a dynamic, expanding company by clicking 'Apply'.

All applications must contain a Cover Letter and Resume. 

If you have any additional questions, please contact Louise Bennet on louise@eziway.net.au.

*Please note, applicants must have the right to work in Australia, as well as proof of your up-to-date vaccination status against COVID-19. As part of the recruitment process, you may be required to undergo a police and medical check for security clearance pertaining to specific job requirements.