Client Experience Manager

Nine is Australia’s largest locally owned media company – the home of Australia’s most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment. We pride ourselves on creating the best content, accessed by consumers when and how they want – across Publishing, Broadcasting and Digital.

Nine’s assets include the 9Network, major mastheads such as The Sydney Morning Herald, The Age and The Australian Financial Review, radio stations 2GB, 3AW, 4BC and 6PR, digital properties such as nine.com.au, 9Now, 9Honey, Pedestrian.TV, Drive, subscription video platform Stan and a majority investment in Domain Group.

Our Purpose: We shape culture by sparking conversations, challenging perspectives, and entertaining our communities.

We bring people together by celebrating the big occasions and connecting the everyday moments. Australia belongs here. We bring our purpose to life via three shared values: We walk the talk, turn over every stone and keep it human.

Job Description

Client Experience:
The Client Experience team supports the national sales team to deliver a best in market experience for our commercial partners.

Position Overview

The Client Experience Manager is responsible for the tracking and delivery of client projects, ensuring our customers have the best possible experience with Nine.

The work you do will contribute meaningfully to our ambition to become the partner of choice for Australian brands and deliver world class media and marketing solutions to them through our content and distribution platforms.

You will work collaboratively across different divisions within our business from content partnerships, through to creative and production to consistently deliver project outcomes that meet and exceed client expectations.

Through a thorough understanding of our customers’ needs and goals you will ensure quality in execution. You will also be looking for ways to optimise a client’s experience to deliver valued and memorable customer interactions which deliver commercial outcomes.

KEY RESPONSIBILITIES

• Work as an expert project manager to ensure you deliver a market leading experience to our clients. You must be highly organized and capable of managing multiple teams and projects at different stages.
• Have a solid understanding of our client project objectives so each individual project is executed efficiently with great attention to detail. Be a problem-solver who can act quickly and effectively. You'll need to follow your instincts to anticipate and handle problems, and to communicate them to clients.
• Responsible for relevant client communications, to effectively manage conflict resolution, and compliance on client deliverables.
• Stakeholder management and collaboration with multiple internal departments with the ability to develop collaborative working relationships.
• Deliver collateral to demonstrate the effects of partnerships throughout active periods of campaigns as well as looking for opportunities to surprise and delight partners.

Qualifications

• You have between 2-4 years project management / implementation experience ideally in a media environment.
• Understand the media/advertising landscape and creative process.
• You have had some exposure to either brand and content integration, multiscreen solutions across television, digital, radio, social, licensing and/or events.
• Highly organised multi tasker with exceptional attention to detail and ability to work to deadlines.
• Outstanding project management skills with a relentless focus on quality output.
• Ability to solve problems and think proactively.
• Strong verbal and written communication skills.
• Ability to build and maintain strong relationships with people and relate to people at all levels of client/agency organisations.
• Proficient at Microsoft Word, Outlook, Excel, Power Point.
• Proficient at Gmail, Google Drive, Google Sheets.
• An ability to thrive in a fast-paced, growing environment.

Additional Information

Being part of our Nine Sales team means you will benefit from:

Competitive Sales Incentive Scheme that rewards and recognises performance & success.
Sales Academy – our bespoke training and development program for Sales.
Complimentary subscriptions to all our platforms including Sydney Morning Herald, AFR, The Age, Brisbane Times and WA today.
Brand new offices in the heart of North Sydney – within our building are our news and filming studios where all the action happens - plus views of the Harbour!
Our Commitment to Diversity and Inclusion:

At Nine, we are committed to fostering a workforce that embraces all aspects of diversity and inclusion and where practices are equitable to ensure our people experience a sense of belonging. From day one, you'll be encouraged to bring your whole self to work and will be supported to perform at your best. Should you require any adjustments to the recruitment process in order to equitably participate, we encourage you to advise us at the time of application.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, nationalities, backgrounds and cultures.

Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.