Client Implementation Executive/Customer Onboarding Specialist

Client Implementation Executive is a key point of contact for new clients to be onboarded in line with contract expectations.

Isentia is the Asia-Pacific region's leading media intelligence company; empowering clients to understand their brand and reputation. Our clients are diverse, ranging from globally renowned brands right through to government bodies and not for profit organisations.
Isentia is part of the Access Intelligence group. Access Intelligence a tech innovator, delivering high quality SaaS products that address the fundamental business needs of clients in the marketing and communications industries. We combine AI technologies with human expertise to analyse data and create insights to understand what has impact on an organisation and their key audiences – from customers to stakeholders, politicians to influencers and the media.
About the Role:
As a Client Implementation Executive/Customer Onboarding Specialist, you’ll take ownership of the complete onboarding process, to provide training and support for the range of Isentia services as per the contractual arrangements. You'll work to provide the highest level of service for our clients as they commence their partnership with us.
Main Responsibilities:

• Establish and maintain strong relationships through client contact during the onboarding and implementation process.
• Provide support and training on Isentia platforms and services, allowing clients to optimise their service
• Collaborate with Client Solutions Directors and Account Managers to ensure the client onboarding timelines are followed
• Prepare and submit reporting as required
• Provide all colleagues in the Commercial Team with regular updates on major client activity and feedback, product development opportunities, competitor activity etc.

Qualifications:

• Tertiary qualifications in Communications or Business.
• Strong research and analytical skills.
• Client obsessed/ strong customer focus
• Background in PR/media industry.
• Self-motivated and results driven.
• Knowledgeable in MS Word and Excel, Databases, GSuites applications
• Excellent command of English.