Client Insights - Senior Analyst

The Government Department's workforce of around 700 people work collaboratively to administer a revenue base of approximately $16 billion and grant schemes of approximately $100 million per annum by delivering simple, efficient and equitable revenue management services. The Department takes a client centric approach to help our clients meet their obligations and receive their correct entitlements.
About the Role:
The Client Insights - Senior Analyst will play a key role in better understanding the Department's clients and providing actionable insights across the organisation.
You will use your market research expertise to source client feedback; your data analysis skills to provide actionable insights and communication abilities to deliver those insights in clear and easy to understand formats to improve clients' experience and support business outcomes.
Key Responsibilities/Tasks:

• Delivery of Client Insights projects, including data analysis, insights development, survey development, sample design.
• Developing briefs and working with suppliers to deliver quality insights outcomes.
• Analyse and interpret data from a wide range of sources to draw evidenced-based conclusions and insights.
• Apply advanced expertise in experience management and behavioural economics principles to continuously improve, monitor and analyse current systems, practices and procedures.
• Identify new ways to maximise existing data sets or obtain new insights.
• Collaborate with business areas to embed Client Insights and Cx principles into their planning and decision-making, to develop and Ensure that activities are supported by up-to-date research and align with current best-practice, including the use of contemporary technology, research and engagement platforms.

Skills and Experience Required for the Role:
The Client Insights - Senior Analyst will have:

• Experience in delivering market research, including research, and sample design, analysis and reporting, behavioural economics and client experience management
• Excellent communication and interpersonal skills
• Strong analytical skills and an ability to interpret data and convert into meaningful insights for business areas. deliver client focused solutions and outcomes.

Like to know more?
To submit your application, please apply online using the appropriate link below. Alternatively, for a confidential discussion, please contact Kylie Graham in our Brisbane office on 07 3185 5339 or email kylie.graham@hudson.com, quoting Ref No. 235436.
Your interest will be treated in the strictest of confidence.