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SalaryAbout Us:
Mayflower Group is a not-for-profit provider of aged care services in Victoria. With over 500 employees, we offer a range of services including home care, residential aged care, and independent living across our locations in Brighton, Reservoir, and Macleod.
We are committed to fostering a supportive and inclusive culture where diversity is celebrated, development is encouraged, and work-life balance is valued.
We support and recognize the meaningful work of our employees by offering a range of benefits including:
- Employee Assistance Program.
- Annual Service Recognition.
- Comprehensive and supportive induction and orientation process.
- Celebration days (i.e., Aged Care Employee Day, Harmony).
- Employee representative groups who provide input for decisions on important matters.
- Ongoing professional development and education opportunities.
- Salary Packaging
About The Role:
Mayflower is seeking a Client Liaison and Services Manager at our facility in Brighton who will be responsible for ensuring the seamless integration of new residents into our residential aged care facility and independent living units (ILUs). You will also play a pivotal role in managing Mayflower's Additional Services proposition for aged care and ILU residents.
About You:
- Experience in a similar role or property services/sales experience with a demonstrated strong background in a customer-centric role.
- Ability to build strong relationships with internal and external stakeholders.
- Excellent communication skills including written and verbal.
- A demonstrated people-orientated management style, including showing empathy and understanding towards the residents while striving for high resident satisfaction levels.
- Clear NDIS Check or the ability to obtain one
Desirable:
- Experience in a similar role in the Aged Care/Independent living sector.
- Qualifications in Business Management or Sales and Marketing.
At Mayflower, we pride ourselves on being an equal opportunity employer. We encourage applications from all ages, abilities and cultural backgrounds.
If you meet the above requirements and this sounds like the right opportunity for you, please apply immediately.
No applications will be accepted from recruitment agencies.
