AddressTHE COMPANY
Genfocus is a business services advisory firm located in the business hub of Deakin ACT, specialising in uniting client's personal, business and financial objectives into one balanced strategic plan. We provide a range of services in Tax & Accounting, Self-Managed Superannuation, Risk Management, Succession Planning, Growth & Well Being, and Business Advisory.
THE ROLE
Due to sustained growth, we have an opportunity for a well organised, hardworking and experienced Client Liaison Officer to be part of our team in Canberra. You will be an integral part of the Client Services Team, being the first point of contact, ensuring a welcoming and professional impression for our clients at every interaction with Genfocus. You will report to the Business Manager and assist with all reception duties, as well as provide administrative support to our Professional Services Team, ensuring an exceptional level of service to our clients for all their Accounting and Business Advisory needs.
RESPONSIBILITIES
- General office coordination and reception duties including answering telephone enquiries, transferring calls and taking messages;
- Providing welcoming hospitality in greeting clients, coordinating meeting rooms, and maintaining a neat and professional office space;
- Assist with building management tasks, keeping the kitchen safe and presentable, loading/unloading dishwasher, ordering and stocking supplies;
- Assist with the coordination of events and meetings for both clients and the Genfocus team;
- Coordination of incoming and outgoing correspondence – paper, email, electronic;
- Coordination and preparation of client correspondence including collated tax work;
- Coordination and preparation of ad-hoc information for clients (eg correspondence from the ATO);
- Assisting with the setup and onboarding of new clients;
- Maintaining the client database;
- General filing of soft and hard copies of client documentation;
- Providing administrative support to the Directors, COO and broader team as required.
ABOUT YOU
- Have a genuine rapport with people, taking a client-centric approach to assisting others;
- Demonstrated commitment to delivering high-quality customer service to meet the needs of stakeholders;
- Demonstrated strong interpersonal skills and the ability to build positive working relationships with a diverse range of stakeholders;
- A genuine allrounder with a natural willingness to go the extra mile to support clients and the team;
- Enjoys working in a collaborative environment where you can learn new skills and continue to develop;
- An organised, reliable, self-starter with a positive attitude;
- Ability to multi-task and prioritise workload in a busy and fluctuating office environment;
- A natural high level of accuracy and attention to detail;
- An impeccable professional presentation, with strong communication skills;
- A willingness to learn and understand the critical and broad role of the Client Services Team;
- Aptitude for learning new IT systems;
- Proficient use of the Microsoft Office Suite, including Outlook, Excel and Word;
- Experience in a busy office environment in a client-facing role;
- Car and driver’s licence;
- Accounting or Professional Services industry experience a bonus, but not essential.
WHY WORK FOR GENFOCUS?
At Genfocus, our mission is to understand the ambitions of both our team and our clients to support each other in achieving life goals, business and career ambitions. We have undergone significant growth since our inception in 2017, and are embarking on the next phase of our evolution. Our team enjoys several benefits while working for us including:
- An inclusive, collaborative and flexible work environment.
- Free on-site parking at our office in Deakin.
- Annual bonus on the anniversary of your start date, along with additional leave after a period of employment with the company.
- Genuine work/life balance.
- Access to regular training.
- A supportive and approachable Executive Team.
- Regular social events with both the Genfocus team and our clients.
