AddressAbout Us
Focus ACT is a trusted provider of support to Canberran's living with a disability, and has been providing support to our community for over 34 years.
Focus ACT is a leading provider of tailored support services committed to enhancing the lives of our clients. Our services range from Supported Independent Living, Community bases supports, Housing, and Coordination of Support Services. We prioritise person-centred care and strive to create a supportive and inclusive environment for both our clients and employees.
Our reason for being is to Support People To Live Their Lives.
About the role
Our Client Liaison Officers assist and support people to live independently.
Within this role, you will be a key communicator between the people we support and the management team. You will work directly under a Client Services Manager who will guide you to deliver the highest quality services.
You will work closely with our Client Services Managers to ensure that the support we provide to our clients, is meeting their goals, and, is of a high quality. Equally, you will work with our frontline Support Workers, and, be an integral part of delivering high quality support to our clients. This role enables you to be exposed to the many facets of Client Services, ranging from the Support provided to the client, through to Stakeholder engagement and assisting the management team deliver outcomes for our clients.
About you:
You are experienced in service provision and administrative tasks, you will be ready to support people living with disabilities and excited by leading people to see their potential and reach their goals.
You will also:
- Have a genuine passion for the clients including understanding how to assist people to live their life
- You hold the client at the heart of everything you do
- You are excited about responsiveness and engagement
- You value effectively communicating
- You are energetic, self-motivated and have a flexible and adaptable work style
- You have well-developed organisational and time management skills, including the ability to prioritise workload
- You develop and maintain highly productive work relationships with clients, guardians and colleagues
- Working knowledge of Microsoft Office Suite
Full Time and Part Time roles available
Please submit your resume and cover letter outlining your experience and suitability for this role.
Essential Criteria:
- Demonstrates ability to work individually with only general supervision and/or in a team environment;
- Necessary interpersonal skills to engage with Clients and Stakeholders
- Ability to explain procedures or practices to other employees or to provide support to staff;
- Can participate in the planning and coordination of support, with responsibility to monitor work procedures and individual program plans;
- Demonstrates ability to be accountable for the quality and timeliness of their own work, so far as the available resources may permit and for the care of assets entrusted to them.
Job requirements
- Ability to obtain and hold a WWVP
- Current Police Check (Or willingness to obtain one)
- Fully comprehensive insured vehicle
- Smart phone
