Client Manager - Sensory Research

Kantar is the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere!

Our Insights colleagues are masters of using data to resolve challenges. They help brands define what they should stand for, how to reinvent and renew their offer, how to better reach audiences, and how to win with consumers and customers. By collecting substantial data from across the world, they blend human expertise with technology, making sure we can deliver innovative insights to brands everywhere!

About the role

The primary responsibility of a Client Manager is to lead accounts on a day-to-day basis and effectively contribute to the efficiency of the business unit. The Client Manager is also responsible for creating a meaningful impact on our clients’ businesses and as a key interface between Kantar and our clients. The role includes client engagement, consultancy, study design and analysis, driving preparation and delivery of presentations and reports as well as internal responsibilities such as people management and the implementation of broader business initiatives to improve business performance.

Key Responsibilities

• Leading Client Relationships: Building and maintaining strong client relationships by understanding their needs and objectives.
• Winning Work: Identifying opportunities to expand business with existing clients and potentially bring in new clients.
• Leading Projects: Overseeing sensory testing and ad hoc research projects, ensuring they are executed efficiently and effectively.
• Delivering Analysis to Generate Insights: Analysing data, using tools like Q or SPSS, to generate valuable insights for clients.
• Commercial Acumen: Demonstrating a strong understanding of the commercial aspects of the business, including budgeting and project profitability.

What you will be accountable for:

• Handling Sensory Testing and Research: Managing Sensory Research projects across various clients and industries.
• Research Process: Overseeing the research process from proposal and questionnaire development to creating customized reports and presenting findings to clients.
• New Product Development and Innovation: Focusing on projects related to new product development and innovation, leading presentations with clients, and nurturing client relationships.
• Data Analysis: Seeking insights within the data and effectively communicating the story behind the data.

Required skills:

• Sensory Research Experience: A minimum of 3-4 years experience in Sensory Research, both quantitative and qualitative.
• Data Analysis: Proficiency in data analysis using tools like Q or SPSS.
• Commercial Acumen: Strong understanding of business and commercial aspects.
• Quantitative Survey Design: Ability to design quantitative surveys effectively.
• Research Reporting: Strong skills in research reporting and creating PowerPoint presentations.
• Time Management: Ability to work under tight timelines and meet deadlines.
• Client Management: Independent decision-making on day-to-day projects to meet client objectives, with regular communication with clients.
• Multi-Market Studies: Experience in running studies that span multiple markets.
• Additional Research Experience: Familiarity with other research areas such as concept testing, ad testing, brand tracking, price and pack analysis, etc.

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever-shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.

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Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver. 

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us. 

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration. 

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes. 

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.