Client Relations Manager | Full-Time | Sunshine Coast

Join our Estia Health family in delivering exceptional care and support to our 8000 plus residents in one of our 70+ homes. At Estia Health, we are a place where everyone belongs with a purpose to enrich and celebrate life together.

It’s our people that make the difference, which is why we offer a caring, people-centered workplace where employees are valued and empowered with opportunities to learn and grow.

Join us in playing a special role in the future of aged care.

About this exciting role:

As our Client Relations Manager you will monitor and drive a positive customer, resident and family experience to optimise occupancy and improve occupancy performance of homes in our Queensland region.  A champion of the admissions and sales process, expertly navigates referral opportunities , anticipating demand and customer needs, to build a solid reputation for the homes in the region.

Responsibilities:

• Analysing and reporting upon occupancy and admission trends.
• Proposing, designing and implementing sales strategies required to achieve optimum occupancy.
• Demonstrating a strong understanding of e Aged Care Funding for older Australians entering residential aged care.
• Build and maintain strong relationships with clients in the aged industry, including healthcare providers, rehabilitation centres, retirement living and aged care service providers.
• Winning new business to increase the sales funnel.
• Stakeholder management to solidify referring channels.

The person who will be amazing in this role has:

• Excellent communication and interpersonal skills.
• Develops and implements sales strategies to exceed targets.
• Proven experience in sales, preferably in the aged care sector.
• Attention to detail and problem solving skills. Customer focused with a commitment to exceptional service.
• Demonstrated understanding of the Aged Care admissions and funding process and legislation.
• Existing relationships with referrers and other industry stakeholders.

As one of the largest and fastest growing aged care providers in Australia, we need exceptional people to join us on our journey of changing the way we offer aged care.  If this is you, Apply Now!

Want to know more?

Estia Health is committed to embracing diversity, equity and inclusion in our workplaces. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation, and gender identities. If you need assistance to participate in our application process, please let us know.

Note: It is a condition of employment that you will be, and remain, vaccinated against COVID-19 and Influenza. All shortlisted applicants will need to pass required background checks.  If you are interested in a role please ensure you apply online as we do not accept emailed resumes.