AddressClient Service Officer
- Location – Armidale, Coffs Harbour and Tamworth
- Employment type – Ongoing Full-Time
- Grade – Clerk Grade 2/4
- Salary – $74,803 pa - $86,539 pa plus employer contribution to superannuation and annual leave loading
The Department of Communities and Justice acknowledges lived experience and how it contributes to the valuable work we do with the community.
We strongly encourage and support applications from people who are of Aboriginal and/or Torres Strait islander descent. While all applications are welcome, once we have determined through merit-based assessment which candidates meet the pre-established standards of the role, we will select the candidate who is also of Aboriginal and/or Torres Strait islander descent.
Your role
Client Service Officers are the public face of our business, providing critical services and quality advice to clients including those with complex support needs.
As a Client Service Officer, you will have a strong client focus and a commitment to culturally sensitive customer service. You will be passionate about making a difference and delivering innovative solutions for people in social housing.
What you’ll do
As part of the New England/Mid North Coast Tenancy Team you will work sensitively and respectfully with Aboriginal people living in social housing, assisting them to manage their tenancies and live safe and well,
You will be working directly with a range of support services and clients in their home, as well as in the community, delivering a range of housing assistance options that are tailored to meet the needs of our clients.
- Visiting Tenants in their homes on a regular scheduled basis.
- Working with tenants to resolve arrears and / or property care concerns.
- Providing support and advice to resolve instances of anti-social behaviours within tenancies and surrounding neighbourhoods.
- Working with clients at the counter or over the phone.
- Processing and assessment of applications and enquiries using relevant legislation, policies and procedures.
- Working collaboratively in a team environment to achieve the team’s key performance indicators (KPI’s).
- Using a range of technologies including IPAD, online phone system and online forms.
What we’re looking for
Essential Requirements
- Possession of a minimum Provisional 2 NSW Driver’s Licence and a willingness to travel to and work with clients in their home (a corporate vehicle will be provided for travel between office and clients home).
- You are an Australian citizen or permanent resident or have respective right to work Visa in Australia
In addition to meeting the essential requirements, the successful candidate will have the following:
- Ability to work independently and manage your own work. Including working both independently and within a Demonstrated understanding and respect for Aboriginal and Torres Strait Islander cultures and communities
- Ability to establish and maintain relationships with internal and external stakeholders
- A commitment to a culture of teamwork, excellence and continuous improvement.
- Ability to work independently and manage your own work. Including working both independently and within a team environment.
Download the role description.
If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.
To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date resume (maximum 5 pages).
Applications close Sunday, 16 June 2024 at 11:59pm AEST.
Got a question?
For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Peta Edwards, Team Leader on 0412 758 *** or at ************@homes.nsw.gov.au
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Poppy Sgro via email at **********@dcj.nsw.gov.au
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Your recruitment journey on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/
