Client Service Officer - Medical Screening | Nsw State Government

Our large NSW State Government client delivers insurance and care services to the community of NSW. Whether a person is severely injured in the workplace or on our roads, they support their long-term care needs to improve quality of life outcomes, including helping people return to work.About the Role
They are currently seeking a professional and empathetic Client Service officer with Health background to join their team in Sydney CBD with the flexibility to work remotely from home a few days per week. This is an estimated 12-month temporary assignment, with a potential to extend.Reporting to the Manager, Medical Screening Services, you will be responsible for coordinating medical examinations for Dust Diseases Care (DDC) clients with various providers in an efficient and effective manner. Utilising analytical skills you will interpret medical information and provide quality consistent and relevant data to support the Medical Assessment Panel decisionsResponsibilities

• Coordinate medical examinations in a timely and effective manner, utilising screening providers and Lung screening services to meet the needs of our clients
• Case manage matter which may impact on the determination of clients medical condition
• Coordinate lung screen visits, liaising with local councils and business chambers to locate and secure the most suitable facilities for Lung Screen Services
• Prioritise workloads and workflow to ensure customers receive the right information
• Liaise with clients, their families, employers and medical service providers to obtain medical information and records in accordance with the privacy and freedom of information procedures
• Maintain up to date information to enable decisions for appropriate next steps
• Verify invoices for payment
• Assist the Lung Screen Clinic when required, meeting and greeting customers, directing them to information about the organisations services
• Contribute to continuous improvement initiatives

About You

• Professional, resilient and empathetic with a customer service delivery focus
• Impeccable communication skills, both verbal and written
• Solid analytical, conflict resolution and problem-solving skills
• Superior organisational skills with the ability to multi-task and prioritise conflicting deadlines
• Strong computer literacy and proficiency with MS Office suite

Requirements

• Health or Medical industry experience essential
• Ability to read and interpret medical terminology
• Previous experience working within a sensitive/complex environment
• Reliable remote internet access
• Fully COVID vaccinated or medically exempt
• Willingness to undergo a National Police Check
• Ability to commence and commit to the duration of the assignment

How to Apply
Applications will be reviewed within 48 hours of the job posting. Please apply by submitting your resume (in Word format) via the “Apply Now” tab to be considered for the role. Only suitable applicants will be contacted.For other similar roles currently available, please go to our jobs page https://www.alexanderappointments.com.au/job-resultsWe also encourage you to visit our website and create a job alert that will immediately flag you when new opportunities appear https://www.alexanderappointments.com.au/job-alertsShare this jobCreate alertCreate As AlertConsultant on jobsConsultant Name: Consultant Email: Social AccountsSCHEMA MARKUP ( This text will only show on the editor. )Similar jobsSTAY UP TO DATEEmail:I am a:New Field:Privacy Policy understoodThank you so much for reaching out to Alexander Appointments. We are happy you want to keep up to date on the latest industry news.If you want to talk to us now about recruitment or potential job opportunities do not hesitate to contact us at 02 9659 4411.Kind regards,The Team @ Alexander AppointmentsOops, there was an error sending your message.Please try again later.SYDNEYMELBOURNEBRISBANECANBERRAADELAIDEPERTHREGIONAL AUSTRALIASydney | Melbourne | Brisbane | Hobart | Canberra Wollongong | Newcastle | Hunter Region | NSW North Coast | NSW Central Coast | NSW Central West | NSW Central Tablelands | NSW Southern Highlands | Sydney Sutherland | Sydney Hawkesbury | NSW Blue Mountains | Western NSW | NSW Mid North Coast | NSW North Coast | NSW South Coast| Perth | Adelaide | Greater Sydney | Hills District | Sydney Penrith and Nepean | Sydney CBD| Sydney Eastern Suburbs | North West Sydney | South West Sydney | Western Sydney | Northern Beaches | Northern Sydney | Sydney South |