AddressThe Client Success Manager will manage the relationship with enterprise clients, ensuring world-class delivery to a small portfolio of clients typically within the financial services and / or government sectors. By proactively problem-solving, escalating issues where appropriate and acting as a client advocate you will resolve relationship issues as they arise and manage other client engagement tasks such as regular touchpoints to review learning program performance, learner analytics, helping to
- Project manage delivery of Mentem learning programs
- Identifying and building relationships with key stakeholders
- Identifying related existing HR and L&D tools and practices and incorporating into our programs
- Problem solving key challenges related to organisational constraints, client culture, and learning implementation
- Driving client impact, including focusing on important issues and escalating blockers
- Monitor and maximise learner completion of programs
- Compiling and presenting progress and summary reports
- Advising the Learning Experience team on client needs and required iterations
- Collecting and securely managing client organisational and employee data
- Managing client handover and documentation
- Identifying further opportunities for client impact and scope further learning programs
- Understanding skills needed to execute client strategy
- Researching and synthesising future-of-work impacts on client organisations
- Making recommendations on priority skill uplift investments
