AddressAre you looking for an exciting new challenge in Tech? Look no further than Centorrino Technologies! We have just certified again for Great Places to Work 2023 and Best Places to Work in Tech 2023. In 2022, we made the list as a Best Workplace within the Great Places to Work – coming in at number 23 for medium sized businesses. You’ll also see that our eNPS is high, and our engagement survey ratings are very positive. We're building a different kind of company that is obsessed by the continual improvement of the customer experience, removing friction experienced by our customers every day.
As a Client Success Manager at CT, you will be responsible for driving IT solutions and technology adoption that deliver business outcomes within a set client portfolio you manage. Your client portfolio will comprise Government, Enterprise and Corporate Managed Clients relying on CT as their strategic IT partners.
Requirements
Here’s what you’ll be doing:
- Own the contractual growth and resign of CT Agreements across your portfolio.
- Be responsible for cross-selling profitable CT solutions and products within white-space areas of your portfolio, managing sales and growth targets across your portfolio.
- Maintain sales pipeline hygiene, ensuring that your portfolio is accurately reporting progress against sales stages and deal close dates.
- Act as the primary strategic advisor between the client and CT. Build lasting relationships that deliver win-win outcomes for the partnership, ensuring high service and client advocacy.
- Build a knowledge base of your customer's business that can inform IT strategies and roadmaps that deliver their desired business outcomes.
- Play a strategic role in the overall CT Client Experience by working with and supporting Service Delivery and Customer Experience Teams to deliver service outcomes within the ITIL Service Management Framework.
- Lead Account Management and Service Management initiatives to deliver a market leading Net Promoter Score (NPS) across your portfolio.
- Maintain regular proactive account governance and contact across your portfolio.
- Provide internal reporting on client health, pipeline, and contract resign initiatives.
- Support customer escalations and drive service level performance across the Managed Services business.
Here’s what you’ll bring:
- 10+ years of experience working with or for IT Managed Service providers in a sales or strategic relationship management role.
- Demonstrated experience in identifying and managing opportunities to successful close.
- Understanding of ITIL and the role the framework plays in delivering IT Service Management.
- Knowledge of IT Services, Infrastructure, Cloud, Applications and Processes that support businesses in their day-to-day operations.
- Experience in managing projects and virtual teams that deliver business outcomes and IT Solutions for customers.
- Experience with working with and providing solutions from strategic IT Vendors such as HP, Aruba, Fortinet, Microsoft, Cisco, Palo Alto, VMWare and NBN.
The role strategically engages with Boards, C-Level Executives, Technical Decision Makers and Service Delivery owners with varying levels of IT maturity. Your role will be to advise, manage and deliver business growth objectives using CT’s products and services. So if you're looking for a place where you can unleash your tech talents, make an impact, and be part of an awesome team, Centorrino Technologies is the place to be!
Please note that all team members must have a valid state-based Working with Children Check (WWCC), Police check, and be authorised to work in Australia.
Benefits
Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:
- We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
- We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
- We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC and offer cost-price tech discounts so you can stay up-to-date with the latest trends.
- We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
- We believe in your potential and offer a personalised career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
- We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.
When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.
