Client Support Officer

Job description Our client is currently seeking to engage multiple Client Support Officers to support their Learning Management systems. In this role, you will be the crucial point of contact for end-users, providing effective and timely responses to incidents and service requests.

Your responsibilities will encompass technical support, administrative tasks, and customer service, ensuring smooth operations of our clients' systems. Key Responsibilities: Technical: Provide advice to resolve simple technical and non-technical issues. Offer administrative support as required.

Understand and address new or complex issues within the technical support team. Conduct knowledge transfer and training related to service management activities Prepare procedural and governance documentation to support business as usual capability. Assist in the development of materials to support knowledge transfer under guidance.

Evaluate software changes, considering benefits, risks, and total cost of ownership. Customer Service: Manage confidential and sensitive information. Monitor group support email, triaging requests promptly.

Provide user liaison for inquiries. Communicate effectively with…