Address Job Description Summary
As the Clinical Applications Specialist at GE Healthcare you will be responsible for providing the clinical support during the sales process for the Critical and Cardiac Care product range within Victoria.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
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Job Description
Responsibilities may include providing the required pre-sale product demonstrations (or clinical trial support) as well as post-sale installation, training and/or customer service activities to support sales objectives.
GE Healthcare has a broad base of installed monitors and Diagnostic Cardiology products across Victoria. You will be working with a high performing team with well recognized products at your disposal. Success will be achieved by ensuring a customer centric approach in all aspects of your role.
Essential Responsibilities
- Develop, coordinate and deliver product training to customers on software, application and/or equipment use, monitor customer installations within assigned territory/region to improve customer satisfaction and maintain customer relationships
- Improve customer satisfaction and socket retention through continuing education
- Support trade shows and professional conferences by performing product demonstration and promotion as well as customer training
- Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies
- Produce well-written post-training reports and provide regular feedback on customer satisfaction and needs
About You
Your communication skills will be pivotal to your success. You understand how to influence others both verbally and in writing, and you are flawless at knowing how to communicate at all levels of an organization. Others would describe you as a "people person" who genuinely wants to get to know.
We will expect you to embody our Leadership Behaviours: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.
You will be mentored and supported as you navigate your new role in GE Healthcare, however it is critical that you are a "self-starter" and can take initiative.
Building trust early will be essential and you will do this with your self-discipline around following up, executing on tasks, and doing what you say you will do.
Qualifications and Experience
- Associate's or Bachelor's degree preferred in related business or technical/clinical field, e.g. nursing
- Solid clinical / technical experience with demonstrated basic clinical proficiencies on current products
- Ability to synthesize complex issues and communicate in simple messages
- Solid presentation skills
- Excellent organizational and time management skills
- Willingness to travel extensively within your specified geographic region as well as to nationwide sales meetings and tradeshows
- a valid driver's license is a must, as is the requirement for you to be fully vaccinated for Covid
- Proven professional business acumen (experience interfacing with both internal team members and external customers as a part of a solution-based sales process)
- Team oriented with a customer satisfaction mindset
- Willingness to be flexible/adapt to changing work environments
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
- Flexible working options including working from home and flexible hours
- Competitive salary
- 5 weeks leave (ask about "take 5")
- Generous leave & family policies
- Extensive professional development
- Comprehensive Employee Assistance Program that offers counselling services to you and your family (work and personal issues)
Women and indigenous candidates are strongly encouraged to apply. Please note that to be considered for this position you must be prepared to undergo a background check which includes a police check. All GE HealthCare employees are required to be fully vaccinated for Covid-19.
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