AddressTelstra Health is proud to work collaboratively with the Australian Government and specialist partners for the delivery of 1800RESPECT from 1 July 2022, as the national front door for people experiencing, or at risk of experiencing, domestic, family and sexual violence (DFSV) and workplace sexual harassment (WSH). Our purpose is to provide an accessible, high quality, clinically informed and evidence-based service that meets the diverse needs and complex considerations of individuals seeking support.
Working at 1800RESPECT is more than just a job, caring is one of our core values which means it shapes who we are as colleagues, the work we do and all our culture and actions. We've built a working environment that's like a cozy haven for wellness and positive vibes only. As a company focused on health, we know just how much of a priority emotional health and wellbeing are.
About the role:
Reporting to the Head of 1800RESPECT, this role will oversee the clinical operations and provide clinical leadership for 1800RESPECT. Overall, the Clinical Director plays a crucial role in ensuring the delivery of safe, effective, and service user centred care. This is a maximum term role until 30 June 2027.
Key Accountabilities:
- Provide clinical and operational advice and guidance to relevant areas to enable integrated processes and procedures including documentation and rollout to key stakeholders
- Maintain relevant records and documentation for clinical and operational audit and reference purposes
- Working closely with and collaborating across the business to ensure a clinically sound service is delivered
- Accountable for day-to-day operations of the clinical team
- Review, develop and implement clinical policies, procedures, and programs to ensure the delivery of high-quality service
- Identify areas of improvement and efficiency in the way the team operates to achieve desired outcomes and accountabilities of the service
- Develop workflows and clinical models for the day-to-day operations of the service that are aligned to the 1800RESPECT roadmap
- Accountable for the clinical sign-off of technology implementations, updates and changes as well as operational documents
- Work closely with the Head of 1800RESPECT to deliver clinical and contractual requirements
- Chair of the Clinical Management Committee
- Act as the Clinical Safety Officer and the clinical face and lead for the service with the department and partners
About you:
- Extensive leadership and operational experience including financial responsibilities
- Excellent analytical skills and the ability to exercise sound judgment when making decisions
- Previous experience in the healthcare industry and telehealth expertise to develop best practice processes for 1800RESPECT
- Experience with digital delivery ideally in virtual care and knowledge of the DV sector
- Experience with incident and quality management policies and procedures
- Experience implementing Clinical Governance Frameworks
- At a minimum, the Clinical Director for 1800RESPECT Service must be a qualified social worker registered with AASW or registered psychologist with AHPRA.
What are some of the benefits of the business?
- We believe that flexibility is not a ‘perk’, it’s how we have always worked! We celebrate that flexibility looks different for each of us and support your work-life harmony.
- Join us if you find change, a fast paced environment and even some ambiguity thrilling! Our entrepreneurial spirit and genuine desire to make a difference is one of a kind and the work we do is not only meaningful but also exciting and new!
- Holding on to good talent is important to us. We support our exceptional people forge career paths internally. Our People Leaders are committed to continuously enhancing their team members, celebrating successes and identifying growth opportunities.
- When you join us you join a team of experts - our team boasts a wealth of skills, expertise and knowledge across a wide range of health and tech areas for you to tap into so there will be plenty to learn and do!
And it doesn’t stop there…
- A free Telstra mobile and plan for eligible employees
- 30% discount on various Telstra products and services
- 16 weeks paid gender-equal parental leave, culture, family and domestic violence leave, as well as the option to purchase additional leave
- Career break and study assistance
- Ongoing development through various learning programs, access to O’Reilly and LinkedIn Learning and much more
- Free 24/7 professional and confidential support for you and your family
- Employee rewards program that includes discounts on shopping, electronics, gym memberships, movie tickets, health insurance and more
We are passionate about creating an environment that's inclusive and supportive. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply. Even if you don’t check every box above, we encourage you to apply today or get in touch with us on ***********@health.telstra.com
We are a Circle Back Initiative Employer. We commit to respond to every applicant, and you will hear back from us soon.
Learn more about how Telstra Health is improving lives through digitally-enabled care here.
