Address
Form of workAbout Montu
Montu is a leading Australian medical cannabis company facilitating efficient patient access to life-changing medication. We have built a technically focused cannabis ecosystem, which streamlines the experience for patients end-to-end, and sets new standards in cannabis care.
Recognised as No1 in the Deloitte Tech Fast 50 for two years in a row with growth of over 26,000% and 9,000% respectively, we were also nominated No5 in the AFR Fast Starters for 2022. As we continue our hyper growth, we are actively looking to expand our high performance team to take the company to the next level. Join us on our mission to improve the lives of millions of patients with medical cannabis therapies.
This role is an Australian based fully work from home position.
About The Role
As the Quality and Risk Officer, you will serve as the subject matter expert (SME) on risk related to the provision of medical services in a virtual healthcare setting, within out Patient Care Team. The Quality and Risk Officer encompasses knowledge in risk and complaints management, ensuring compliance within a regulated environment, and utilising a system for efficient tracking and resolution. You will play a crucial role in maintaining and enhancing the Quality and safety of our clinic’s services while working in collaboration with Montu’s quality team
Key Responsibilities:
- Oversee the implementation and monitoring of quality assurance measures for the clinic, in collaboration with Montu’s quality team.
- Analyse data to identify trends, patterns, and areas for quality improvement.
- Monitor interactions across various channels to ensure adherence to quality standards and guidelines.
- Support client satisfaction and customer experience feedback, surveys and data collection and evaluation processes.
- Provide real time feedback to team members and their leaders.
- Collaborate with relevant teams to establish and maintain quality benchmarks.
- Work closely with team leaders to understand the performance and quality of offerings of the clinic.
- Develop and maintain a comprehensive understanding of risks associated with telehealth services.
- Implement strategies to mitigate and manage risks, ensuring compliance with regulatory standards.
- Conduct risk assessments and provide recommendations for improvement.
- Subject matter expert for risk related escalations related to clinic service delivery.
- Assisting with clinic legal matters and third party information requests.
- Collaborate with Montu Compliance team to identify audit practices and implement new risk mitigation measures.
- Assist in the implementation of cyclical audits across all service streams and follow up with teams on recommendations/issues.
- Ensure completion of all necessary documentation for quality accreditation and registration.
- Analyze feedback and trends to identify areas for improvement and training within the team.
About You
Our ideal applicant will have a proven track record in designing and implementing quality assurance measures within the healthcare or telehealth sector as well in addition to the below.
Skills:
- Completion of or studying towards qualifications in business administration or a related discipline.
- Experience with system/database administration and the ability to analyse and make improvements to systems.
- Expertise in managing risks and complaints in a healthcare setting
- High-level oral and written communication, interpersonal and consultation skills with the ability to build strong working relationships with internal and external stakeholders.
- Able to effectively self-manage the day-to-day workflow of the position.
- Ability to provide advice at all service levels in relation to Clinical Quality and Risk governance.
- Ability to conduct thorough investigations and implement corrective actions.
Benefits
You will be joining a highly motivated, dynamic team, where your ideas and contribution will be highly valued, and directly influence the direction and progress of the business.
You will also enjoy:
- Joining an expanding global company in its exciting growth phase
- Unlimited access to the SAGED and Greenhouse learning platforms
- Discounts with over 450 retailers across Australia through the Merit Reward and Recognition platform
- A collaborative, focused and driven culture that rewards high achievers
- Competitive salary and package
- Australia based, fully work from home
- Mental health support through our wellbeing platform Unmind
- Shaping the future of the cannabis industry as it evolves into a multibillion-dollar market
#LI-NT1
