Cloud Network Engineer

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

At HCLTech Australia, we value the unique perspective and contributions of all individual and we actively encourage applications from Aboriginal and Torres Strait Islander people to apply for this role.

Are you ready to be an important part of this ever-transformational journey?

Position - Cloud Network Engineer 

Primary Skills: Solid foundation in networking including routing, switching, security and load balancing Juniper, Pal Alto, ADC

Familiarity with Cisco IOS/NX-OS, JunOS & PAN-OS operating systems required

Secondary Skills: Azure Core Platform: Compute, Storage, Networking

Good to have: one or more automation languages (PowerShell, shell scripts, Python, Ansible, Terraform)

Location: Sydney preferred

Work Authorization: Aus citizen

Duration: 1yr Fixed Term contract with possibility of extension

Job Description

What you get to do in this role

• Operate and troubleshoot multi-vendor network to identify and resolve issues quickly.
• Take a lead role in the engagement and mitigation of outage causing events or issues.
• Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system.
• Perform non-critical investigations into functionality that is not working as desired.
• Engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability to ensure issues are fixed before they cause an outage.
• Review, consult and prepare for planned change introduction to production environment.
• Participate in rotating “on call” schedule with other members of the team including weekends.
• Partner with teams to plan and execute software code upgrades and device maintenance.
• Partner with the Site Reliability Engineering (SRE) team to provide mentorship and input on operational process improvements.
• Provide feedback to infrastructure architects on design issues or improvements and input into the design process for new initiatives.
• Design and deploy networks based on business and technical requirements.
• Partner with project and program managers to meet overall timelines and resolution of issues.

Qualifications

To be successful in this role you have

• The candidate should have a solid foundation in networking including routing, switching, security and load balancing.
• Good at performing troubleshooting in fast-paced environment under pressure by understanding nature of issue or traffic flow based on information shared by non-technical audiences.
• Ability to work and troubleshoot on multi-vendor network comprising of Juniper, Pal Alto, ADC etc.
• Deep, hands-on experience with TCP/IP protocols including capturing and analyzing traffic with Wireshark and/or other tools.
• A minimum of 5 years of experience in working on Internet and data center networks.
• Possess a solid understanding of and have experience with most of the following network technologies: BGP, OSPF, IS-IS, HSRP/VRRP, IPSEC, SNMP etc.
• 2+ years of experience with cloud computing technologies (e.g. Azure, AWS, Google Cloud Platform, etc.) across Windows and/or Linux
• Azure Core Platform: Compute, Storage, Networking.
• Experience in one or more automation languages (PowerShell, shell scripts, Python, Ansible, Terraform) big plus.
• Continuous Integration/Continuous Deployment (CI/CD): using DevOps, Bit Bucket, GitHub.
• Familiarity with Cisco IOS/NX-OS, JunOS & PAN-OS operating systems required.
• F5, Cisco ASA & Fortinet knowledge and experience strongly desired.
• Ability to utilize network monitoring applications such Cacti, Splunk
• Ability to partner with peers who are globally distributed is a key part of this role.
• Passion for customer experiences and focus on delivering high quality support.
• Strong communication skills and empathy for customers.
• Ability to learn new technology in a fast-paced environment.
• Ability to deal with ambiguity.

Why Us 

We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 219,000 employees. 

• Our company is extremely diverse with 165 nationalities represented.
• We offer the opportunity to work with colleagues across the globe. 
• We offer a virtual-first work environment, promoting a good work-life integration and real flexibility. 
• We offer comprehensive benefits for all employees.  
• We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect. 

Equality & Opportunity for All 

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, Aboriginal and Torres Strait Islander people or any other protected classification, in accordance with federal, state, and/or local law.