Collection Services Officer

Collection Services Officer 

ABOUT US

As one of the largest animal shelters in South Australia, Animal Welfare League (AWL) takes in over 80 animals each week to rehabilitate and rehome them with loving families. 

Thanks to the generous support of South Australian animal lovers, we can continue our mission to connect pets, people and community – not just through matching pets with their forever families, but also by helping owners farewell their beloved pets through our Pet Cremation service, caring for pets in our Boarding facilities and helping South Australians shop sustainably through our Op Shops. 

Thanks to the work of our amazing employees and volunteers and the ongoing support of the South Australian community, we will continue working towards our vision of a South Australia where every pet has a loving home.

ABOUT THE ROLE

As a Collection Services Officer, you will be responsible for:

• Providing efficient and timely collection and delivery services in a dignified and respectful manner.
• Collecting deceased pets from vet clinics and private homes.
• Returning pet’s ashes to customer homes and vet clinics.
• Completing all tasks efficiently and with a high level of accuracy.
• Achieving performance standards and operational KPIs.
• Assisting with grooming, collection of paw prints, taking of fur clippings, transfer of ashes into urns and preparation of memorial products.
• Ensuring all records are up to date and maintained.
• Ensuring all equipment is clean, maintained and used in an appropriate manner.
• Participate in professional, respectful and courteous interactions, both written and verbal, with all stakeholders including members of the public.
• Ensuring a courteous and personable customer service experience and support implementation of customer service initiatives.
• Promoting a professional image of AWL.

Please note, this is a casual role, and days/hours will vary according to business needs.  Availability over a 7-day work week including weekends, public holidays and peak holiday periods will be highly regarded.  Roles are based at Edinburgh North with travel required.

ABOUT YOU 

The Cremations Department is looking for team-orientated and adaptable individuals who can connect with AWL’s vision and mission and possesses the following:

• Experience in Production, Logistic and/or Customer Service industries.
• Demonstrable skills in customer-centric service provision including understanding of customer expectations and needs.
• Effective time management skills with the ability to learn, organise and prioritise workloads to meet deadlines.
• High level of written and verbal communication skills to interact with stakeholders at all levels.
• Ability to work independently with minimum supervision.
• Ability to work collaboratively and cooperatively within and across teams to achieve individual and team KPIs.
• Proven attributes including professionalism, reliable and trustworthy with a mature outlook.
• Strong attention to detail with a high level of accuracy.
• Ability to identify problems and assist in developing solutions, escalate if required.
• Intermediate computer literacy skills including use of Microsoft Office, email and internet.

SPECIAL REQUIREMENTS

• Some flexibility with working hours will be required. This includes working across a seven (7) day week, public holidays, peak holiday periods and if required covering shifts for leave absences.
• Travel will be required across AWL sites and other locations.
• A current driver’s licence is required.
• Applicants must be functionally assessed to ensure physical ability to complete the physical demands of the position. 
• Satisfactory National Police Clearance Certificate / National Police Check (NPC) at commencement of employment and periodically at the request of AWL

WHAT WE CAN OFFER YOU!

• Salary Sacrifice Benefits. 
• Discounted pet boarding, adoptions and cremation services in accordance with AWL policy.
• 20% discount on retail products from the AWL Pet Shop.
• Work in a positive and supportive environment.

For further information including the Position Description, please visit https://awl.org.au/collection-services-officer

APPLICATION INSTRUCTIONS 

If you are passionate about connecting pets, people, and community, we want to hear from you! 

Applications for this position must be accompanied by a cover letter outlining your suitability for the role by addressing the ‘About You’ criteria above. Also, include a resume with two (2) current referees and their email addresses.   

Applications are to be addressed to Bronwyn Youell, Collection Services Supervisor. Hit APPLY now!

For enquiries about the position, please contact Bronwyn Youell at **************@awl.org.au or phone (08) 8348 1***.

Applications close: Tuesday 28 May 2024