AddressWe are currently seeking an enthusiastic and customer oriented Front Office Communications Agent (all rounder) to join our a Front Office Department on a Full Time basis. In your new role you will be expected to provide exceptional Reception and Front Desk services ensuring maximum guest satisfaction and adhering to the standard required by Stamford Plaza Melbourne.
Your ability to be able to deal with various types of guests in a confidential manner and being able to recognise their differing needs will stand you in good position for this role.
Duties and Responsibilities
- Deliver exceptional 5 star customer service
- Maintain punctuality, efficiency and courteousness at all times
- Promote the Company's philosophies, Credos and Core Values
- Extend a personal service to guest requirements and following through to completion.
- Be aware of VIP guest movements, hotel events, local attractions and activities
- Must be able to work various shifts including mornings, evenings, weekends and public holidays
Skills and Experience
- A passion for delivering exceptional guest experiences
- Excellent communication skills with guests, management and team members
- Proficient in second language (added advantage)
- Be extremely team orientated
Culture and Benefits
As a team member with us you can expect to receive:
- Opportunity to progress within the organisation
- Free staff meals
- Laundry on site
- Discounts within the group on Food & Beverage and Accommodation
- Be apart of our Employee Referral incentives and get paid to work with a friend or previous colleague.
- Get noticed for your great work through our Rewards and Recognition program.
We thank you in advance for your interest in this position, however only shortlisted candidates will be contacted for an interview.
Apply Now
Apply with
Allows you to pre-fill the application using your SEEK profile information and resumé
