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Form of work
SalaryYou will provide an effective client service to operational police and the community in response to requests for assistance.
Become a TRIPLE ZERO HERO by playing a vital role in supporting operational police and the community in a call centre environment.
About the role:
Police Communications Operators work within a team that is committed to providing high quality, client focused triple zero call taking and dispatch services across Queensland in response to community requests for assistance.
Your duties will include:
• Answer 000 emergency calls for service from the public in challenging situations
• Answer routine telephone requests for assistance from the public
• Accurately record important information from callers
• Identify and allocate resources to life threatening or significant situations
• Accurately relay information to operational police officers
Police Communications Operators are required to work shift work, including weekends and public holidays
About you:
• Community focused and care about helping the people of Queensland
• Great communications skills, effective listening, showing appropriate empathy
• Maintain calm resilient composure in stressful situations
• Demonstrate the highest standard of professional conduct
• Use software and equipment to quickly and accurately record and complete tasks under time pressure
• Ability to work in a team environment
• Experienced in customer service, sales, call centre, reception duties and looking for a change that can make a difference in people's lives
You will enjoy a variety of benefits, including:
• Competitive salary, generous superannuation and leave loading
• Receive shift penalties in accordance with current Queensland Public Service Officers and Other Employee's Award
• A diverse working culture
• Career training and development
*Positions available at BRISBANE, BEENLEIGH & IPSWICH Police Communications Centres.
**MULTIPLE POSITIONS AVAILABLE**
How to apply:
Please submit a written statement of no more than 2 pages outlining your suitability for the position by addressing the Key Accountabilities, a Typing Certificate with minimum 40WPM and 98% accuracy and your Resume which includes a minimum of two referees with their current contact details. One of which, must be your current supervisor.
If you are shortlisted through this process, you will be contacted to commence the next phase of the recruitment process.
Please refer to the recruitment guide.
Applications to remain current for 12 months.
Job Ad Reference: QLD/559022/24
Closing Date: Thursday, 2nd May 2024
