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SalaryCommunications Group is responsible for answering 000 calls from members of the public requiring police assistance in an emergency.Our employees work within a team that is committed to providing high quality, client focused call taking and dispatch services from Communications Centres across the state.Job details Position status Fixed Term Temporary
Position type Full-time
Occupational group Customer Service/Call centre
Classification AO4
Workplace Location Cairns region
Job ad reference QLD/564283/24
Closing date 28-May-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration 6 months with possibility of extension
Contact person Jeff Tanswell
Contact details Mobile: 0472 813 745
Access theThe core capability requirements for this role are:
- Manage calls for service, in emergency, stressful and challenging situations using a high level of negotiation and conflict management skills to de-escalate the situation, calm the callers and get the vital information required.
- Application of the Queensland Police Service demand management framework (SOLVE) to request allocation of Police resources for incident response.
- Accurately relay data using voice communications equipment in a time-critical environment to provide responding police units with relevant information to take appropriate action.
- Research a variety of police data management systems to gather information on relevant persons, vehicles and places of interest to police.
- Review incidents and assess tasks, work with flexibility, speed, and accuracy to continuously update incidents with relevant time critical information.
- Liaise with other service providers to allocate resources to incidents as required by operational police.
- Comply with information security policies and procedures to ensure information holding systems are kept confidential and utilised accurately and reliably.
- Research, interpret and relay information relating to legislation, criminal and civil issues, policies and procedures.
- Contribute positively within a dynamic team environment to achieve the required service delivery standards including support and mentoring of other communication operators.
- Successful applicants will be subject to a probationary period while participating in a Communications Operator Training Program of approximately 6 months. You will be required to successfully complete the training program to be considered for on-going employment with the Queensland Police Service.
- Appointees will be required to participate in a 24-hour, 7-day roster with work hours equating to 36.25 hours per week. Shift penalties apply.
- Successful applicants may be required to undergo alcohol and/or other drug testing in accordance with Service Policy and the Police Service Administration Act 1990.
- A recent keyboard skills certificate indicating a minimum speed of 40 words per minute with 98% accuracy must be provided with your application (see attached Information Guide for further information).
- Short listed applicants will be required to undergo typing, call taker simulation, and cognitive ability assessments.
- Successful Applicants are required to undergo a psychological assessment.
- Successful applicants are required to provide an approved PEMS hearing test. The hearing assessment will include Pure Tone Audiometry and a Speech DiscriminationAssessment. For Pure Tone Audiometry, a loss of 25 decibels or more at 500, 1000, 2000Hz and/or a loss of 40 decibels or more (at 4000, 6000, 8000Hz) is considered significant and is normally unacceptable for recruiting purposes. For the Speech Discrimination Assessment, a score of 90% or greater is required. Where an applicant normally uses hearing aids, testing is to be conducted with the use of those aids.
- Successful applicants will be required to undertake regular hearing testing as part of their on-going employment.
- More than one position is available. Positions available at Cairns Police Communications Centre.
