Community Relations Coordinator, Byron Bay Hq

• Travel discounts, health & wellness benefits
• Competitive salary package, training & career progression
• Team social events

Be part of a company that is one of a kind in its culture, spirit and passion. Join a proud & growing team that offers quality, hassle free & affordable travel experiences.

You will support the day to day management of the TripADeal brand on all customer facing platforms including social media, community management, replying to online review platforms, customer feedback and customer complaint management channels. This role will maintain a daily conversation with various communities in an effort to promote our brand and ensure that TripADeal is front of mind in making customer travel dreams come true.

You'll report to our Customer Operations and Logistics Manager. This permanent full-time position is 100% onsite working from our Byron Bay HeadQuarters, working Monday to Friday, 8-4pm or 9-5pm - you choose!

• Acting as the trusted representative in communications around key focus areas including providing education on why TripADeal should be first choice, and helping customers to find their dream trip
• Monitoring and responding the comments and customer queries in a timely manner and providing regular reporting for key stakeholders on feedback and online reviews, to identify feedback trends, complaint causes and areas for improvement
• Ensuring all communications align with the TripADeal brand guidelines/tone of voice, retaining exisiting repeat travellers and driving growth in new customer acquisitions
• Finding fast and effective solutions to customer complaints, providing excellent customer service on all platforms and effectively diffusing any conflict or concerns expressed by customers
• Responding to customers with correct and accurate information relating to the complaints with the ability to find information by using various company systems
• Communicating with internal departments to effectively and fairly resolve customer issues and enquiries, and provide resolutions and advice to prevent future complaints or further escalations

• Tertiary qualifications in Communications, Tourism or a related discipline, or equivalent demonstrated experience as a community manager or similar role
• Excellent understanding of the mechanics of social media platforms and hands on experience with social media management
• Strong communications skills including verbal, written and interpersonal skills, with the ability to adapt communication styles to our varying customer audience and channels
• Attention to detail, critical-thinker and problem-solver
• Dealt with highly complex customer complaints and resolution handling
• The successful candidate will be required to undergo a Qantas background check

• Competitive salary package
• Flexible work hours
• Learn, develop and advance your career within TripADeal
• Fun, casual working environment, where shoes are optional
• Staff travel discounts
• Employee Assistance Program
• $1,040 per annum of subsidised gym memberships
• Regular social get togethers
• Savings and discounts on groceries, electronics and homewares
• Volunteer leave as part of giving back to the local community

See your next destination as Community Relations Coordinator for TripADeal? Your future pathway is just one click away. Apply now!