Complaints and Customer Resolution Administrator

Job Description:
Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.
Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.
Your Role
This role will be part of the Complaints and Customer Resolution Service and provides support to the AU and NZ CCR Service with complaint registrations, data analysis and reporting and other administrative activities.
The deliverables include measurable and time-bound activities, where demonstrating the ability to multi-task and prioritize across all aspects of the role are key to its success.
Your Responsibilities

• Monitoring and actioning CCR Service mailboxes
• Ensuring new complaints are registered within agreed SLAs and are coded correctly in the system and allocated to analysts
• Data analysis and reporting
• Assisting the Manager with new starter training and ongoing training requirements
• Providing feedback to the Manager in relation to the team and processes
• Continuous improvement of end-to-end administrative processes and activities

Qualifications:
Your Skills & Experience

• 3 years+ administration experience
• 1 years + insurance experience, ideally in claims or complaints
• Proficient system user and process-orientated
• Business acumen skills and understanding of the fundamental components of a complaints department's operation and its associated data
• System/claims process technical knowledge
• Prioritisation and time management

We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. We also offer a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.