Computer Network And Systems Engineer

Position:                      Computer Network and Systems Engineer

Location:                     Suburban Taxis, 432 Churchill Road Kilburn, SA 5084

Reporting to:               Commercial Manager 

Purpose of position:   To provide advanced technical support for Suburban Taxis ICT systems including servers, networking and communication system, and to advise users and managers on ICT issues. 

Key Accountabilities:

• Develop, configure, and integrate computer systems by analyzing architecture specifications, diagrams, and data models.
• Plan, design, and deploy LANs, WANs, and wireless networks, including servers, routers, hubs, and switches.
• Plan, design, deploy, and maintain PBX phone systems and integrate them with dispatching software.
• Perform network coding or scripting for server and network device backups.
• Analyze and configure networks to ensure smooth and reliable operation.
• Troubleshoot system and network problems, diagnosing hardware and software faults, and resolve technical and application issues.
• Test and maintain new networks, servers, and computers to ensure optimal performance.
• Configure, install, manage, and provide software support for Cisco products.
• Monitor network traffic and manage day-to-day technical incident and problem activities.
• Manage servers, including database, email, printer, and backup servers, along with associated operating systems and software upgrades.
• Develop technical documentation related to network configuration, network mapping, and service records.

Key Relationships:

Internal: Commercial Manager, Call Centre Manager, CEO.

External: ICT vendors and key external stakeholders.

Essential Requirements:

• Relevant qualifications in ICT and/or equivalent relevant experience.
• Experience in SD-WAN, WAN, LAN, Cloud Networking, Switching/Routing, and Firewall & Network Security.
• System administration experience for Unix, Linux, and Windows operating systems, including services such as Active Directory, RDS, IIS, etc.
• Experience in VoIP technologies, particularly customization, configuration, and integration of Asterisk open-source toolkit.
• Experience with IVR and integrating AI into communication systems for automation.
• Ability to develop and maintain web applications using PHP, JavaScript, CSS, and MySQL.
• Proficiency in server management, including virtualization and cloud computing (AWS, Azure).
• Understanding of virtualization concepts such as VMWare and Xen.
• Experience in managing external vendors, specifically telecommunication vendors.
• Familiarity with ITIL/ITSM frameworks and practices, Network and system security principles, and infrastructure monitoring technologies.
• As a business that operates 24/7 the capacity to provide out-of-hours support when necessary. This position may involve work outside of ordinary hours. This could include weekends, nights, or public holidays.

Desirables:

• Experience supporting 24/7 call center operations providing bureau services across multiple time zones.
• Experience integrating Asterisk with CRMs, specifically point-to-point passenger booking and dispatch software such as SmartMove and MTI dispatch software, as well as taxi industry-specific IVR systems like CabCall and SmartVoix.
• Experience setting up ICT systems ensuring 24/7 business resilience.