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Form of workThe Armani Group is a leading luxury fashion house established in 1975 by founder, Giorgio Armani. Renowned for our tailored, unstructured and minimalist signature style, Giorgio Armani is committed to creating a unique luxury experience for each of our clients. Our extensive portfolio includes apparel, accessories, fragrance, cosmetics, and home furnishings that encapsulate the essence of style and elegance.
We are currently recruiting an individual with Premium fashion experience to join our team as Concession Manager in our Perth Concession.
Key Responsibilities
- Sales and Performance Management: Drive sales by setting and achieving sales targets, monitoring key performance indicators (KPIs), and implementing strategies to maximize revenue and profitability.
- Client Relationship Management: Mentor and guide the concession team to cultivate solid and long-term relationships with clients, ensuring exceptional service before, during, and after their purchase to drive customer loyalty and repeat business.
- Team Leadership: leading and motivating a team of Client Advisors. Providing them with guidance, coaching, and ongoing training to enhance their product knowledge, sales skills, and customer service abilities.
- Product Expertise: Develop and maintain an in-depth understanding of Giorgio Armani products, ensuring that all Client Advisors have completed the appropriate level of training.
- Brand Ambassador: Embody the Giorgio Armani brand values, ensure all Client Advisors adhere to the grooming guidelines set out by the group, and always uphold exceptional standards of professionalism and service.
- Marketing and Events: Collaborate with the Merchandising and Communications Managers to plan and execute promotional activities, events, and product launches, driving foot traffic and enhancing brand awareness within the local community.
- Visual Merchandising: Maintain in-store Visual Merchandising standards set out by the VM and Merchandise Manager.
- Inventory and Stock Management: Oversee inventory control, stock replenishment, and stockroom organisation, ensuring accurate stock levels, minimising discrepancies, optimising customer product availability.
- Manage day-to-day operations, including opening and closing procedures, cash handling, security procedures, and adherence to company policies and procedures.
- Health and Safety: Proactively manage all administrative duties, including Work Health and Safety protocols, rostering, and Time and Attendance processes for your team.
