Concierge Security Officer

Company description:

Certis Security Australia is one of Australia's leading security service provider with over 3,000 employees nationwide, providing our clients with industry leading security services with our state-of-the-art technology and highly qualified staff. As part of the Certis Group, SNP Security and BRI Security deliver integrated security solutions including operations technology, aviation, front-line and Concierge Security services to clients worldwide.

Job description:

Position Purpose

To carry out guarding duties at CBRE guard sites in accordance with SNP standing orders and site instructions, in compliance with AS4421-1996 and all relevant State and/or Federal legislation as per the following sections.

Concierge

• Greet internal and external customers, sign in visitors
• Answer incoming calls and respond to general inquires - forward calls torelevant team members as appropriate.
• Book and manage meeting rooms through an online system
• Assist with CCTV footage requests and conduct floor checks
• Conduct car park patrols
• Provide escorts for guests and/or contractors
• Do not allow access to anyone who does not have permission to be on site
• Provide regular updates to the client on the progress of service delivery
• Develop and maintain strong business relationships with CBRE and theirrepresentatives
• Create and encourage a proactive, responsive and productive work culture thatdelivers excellence in customer service
• Effectively handle complaints from clients, ensuring all issues are analysed,resolved and recorded to a mutually satisfactory outcome
• Enhance team performance by suggesting process improvements that lead toresolution of team issues
• Proactively identify and recommend on improvement of existing services or theintroduction of new services in line with the company's objectives
• Write legible and informative incident reports, hazard reports and shift logs
• Intermediate proficiency in Microsoft applications
• Use the client's software applications
• Always Represent and promote the company

Static

• Customer experience
• Greeting staff and guests
• Assisting staff and guests with enquiries
• WLI of immediate area
• Report unattended packages and suspicious people
• Observe and escalating
• Emergency response

Rover

• WLI / Patrols internal and external
• WLI / Patrols include surrounding CBRE properties
• Supervise and escort contractors / vendors
• Incident responder e.g. - medical, fire, lockdown etc.
• Locker management
• Investigations and reporting
• Spot checking
• Fault reporting

• Award interpretation and understanding of relevant Acts & Legislation of the State or Territory in which you work
• Work Health & Safety Act of the State of Territory in which you work
• Protective Services Security Industry
• Gallagher, Forcefield, Genetec, Tru Vision (desirable)
  

• Minimum of 2 years demonstrated experience in a similar role(s) preferably in a commercial/corporate environment (tenant or base building)
• Experience in incident management such as fire alarm responses when activated, difficult persons, access control breaches and incidents involving emergency services
  

• Friendly and inclusive environment
• Growth and development are supported and promoted
• A discount program where employees, and their family members, can save at over 400 retailers Australia wide
• A well-being program that provides advice about mental, physical, and financial well-being
• An Employee Assistance Program (EAP) that is available to employees and their families
• Cultural diversity is valued and supported
• Emphasis on learning and development, where a state-of-the-art LMS is available to all employees
  

Certis Security Australia promotes diversity in the workplace through our Diversity Inclusion initiative and via our Indigenous partnership with Corroboree Security. We encourage women, Aboriginal and Torres Strait Islander peoples to apply for this role.
Should you apply please be advised that should a decision be made to proceed with your application to the next stage of the recruitment process, it is only at this stage will a member of the recruitment team be in contact with you.

NSW - Master Licences
• 40 06 74 602 (SNP)
• 40 51 49 073 (CSA)

ACT Master Licences
• 175 01 220 (SNP)
• 175 017 42 (CSA)

Security Firm Licences
• QLD 413 15 (SNP)
• NT 345 (SNP)
• QLD 315 82 54 (CSA)

Security Agents Licences
• WA SA48 240 (SNP)
• WA SA58 716 (CSA- WA)
• SA ISL 178 143 (SNP)
• SA ISL 235 794 (CSA)
• TAS 3020 (SNP)

Private Security Business Licences
• VIC 652 - 374 - 32S (SNP)
• VIC 689 - 218 - 50S (CSA- VIC)

Profile description:

To carry out guarding duties at CBRE guard sites in accordance with SNP standing orders and site instructions, in compliance with AS4421-1996 and all relevant State and/or Federal legislation as per the following sections.

We offer:

Benefits & Culture

• Friendly and inclusive environment
• Growth and development are supported and promoted
• A discount program where employees, and their family members, can save at over 400 retailers Australia wide
• A well-being program that provides advice about mental, physical, and financial well-being
• An Employee Assistance Program (EAP) that is available to employees and their families
• Cultural diversity is valued and supported
• Emphasis on learning and development, where a state-of-the-art LMS is available to all employees