AddressConcierge
- Greet internal and external customers, sign in visitors
- Answer incoming calls and respond to general inquires – forward calls torelevant team members as appropriate.
- Book and manage meeting rooms through an online system
- Assist with CCTV footage requests and conduct floor checks
- Conduct car park patrols
- Provide escorts for guests and/or contractors
- Do not allow access to anyone who does not have permission to be on site
- Provide regular updates to the client on the progress of service delivery
- Develop and maintain strong business relationships with CBRE and theirrepresentatives
- Create and encourage a proactive, responsive and productive work culture thatdelivers excellence in customer service
- Effectively handle complaints from clients, ensuring all issues are analysed,resolved and recorded to a mutually satisfactory outcome
- Enhance team performance by suggesting process improvements that lead toresolution of team issues
- Proactively identify and recommend on improvement of existing services or theintroduction of new services in line with the company’s objectives
- Write legible and informative incident reports, hazard reports and shift logs
- Intermediate proficiency in Microsoft applications
- Use the client’s software applications
- Always Represent and promote the company
