Concierge Supervisor - The Star Gold Coast

Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.As our Concierge, you will assist with managing the daily operations of the Porter Valet team to ensure a positive guest experience as well as playing a key role in promoting The Star Gold Coast as a leading entertainment destination.This is a fantastic opportunity where you will build memorable connections as one of the first and last interactions our guests will experience.A few of your responsibilities:

• Assisting the Chief Concierge to ensure that the highest standards of service are achieved and maintained
• Manage and oversee the Concierge desk to ensure the daily operations are efficient and guests are responded to promptly
• Supervising and adding value to the activities of all team members by providing leadership to ensure maximum productivity and guest satisfaction
• Ensuring guest concerns are minimised by efficient handling in a timely and professional manner
• Creating a positive work environment that facilitates team member motivation, builds morale and teamwork

What we are looking for:

• Demonstrated 5 star hotel experience
• Experience in a leadership position with the ability to motivate and engage the team
• Excellent verbal and written communication skills
• Flexible availability to work across a 7 day roster
• A current Australian open drivers' licence

About you:As a seasoned expert in customer service, you understand the essence of delivering world-class service. With exceptional communication skills and a positive attitude, you're poised to excel in this role.Your role will be pivotal in shaping the success of our Hotel at The Star. Join us in making a difference.What we can offer you:

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Uniform laundered and ready for you daily on property
• Five weeks of paid Annual Leave for team members who meet the definition of shift worker
• Up to 30% discounts across award winning restaurants and accommodation
• Career development, training, and courses via The Star Academy - limitless career opportunities
• Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
• Industry Award hourly rates, penalty rates for working nights, weekends, and public holidays
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.Our cultureAt The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs.The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.It's your time to SHINE!Click on the link below to make your next career move with The Star.Advertised: 31 May 2024 E. Australia Standard Time
Applications close: 07 Jun 2024 E. Australia Standard Time